After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business.
Here at Bobcares, we help web hosts and other online service providers deliver 24/7 tech support. Here are a few common mistakes that we’ve seen companies make, and how we help them avoid it. (more…)