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Prestashop support


Prestashop email not working – Causes and Fix

Prestashop owners can use either SMTP or PHP mail() function to send contact form emails, order confirmation emails and so forth.

Due to ease of use, some store owners prefer mail() over SMTP. Sometimes, this can conflict with server security settings and may result in errors.

“My Prestashop email does not work” is a common problem raised by store owners.

At Bobcares, we often resolve such email errors as part of our Technical Support Service for web hosting companies.

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Prestashop Bad configuration file – Causes and Fixes

For website owners, using a custom theme enhances the overall look, feel and style of their websites.

Usually, theme installs go pretty well. Sometimes, it can result in errors.

One of the common errors that we see as a part of our Outsourced Tech Support for web hosting providers is  “Bad or missing configuration file”.

Today, let’s take a look at the top 2 reasons for this error and how we can fix it. (more…)

How to clear cache in Prestashop manually & from backoffice

“None of my store changes are visible! What’s wrong? Is it Prestashop cache?”

We see support requests like this everyday as part of our Outsourced Tech Support for web hosting providers.

Prestashop store owners would make a change to the code or change the theme, but the site would still show the old content or layout.

What’s going wrong? (more…)

7 causes for PrestaShop white page, and how to fix it

As an Server Administration Service provider, we often get support requests from Prestashop owners.

A common error we’ve seen is the “Prestashop white screen” or the “Prestashop blank page“.

There are many reasons for this error to happen.

Listed here are the top few causes we’ve seen, and how we’ve fixed them.

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