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quality assured support


24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.

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How support quality management builds customer loyalty?

How support quality management builds customer loyalty?

Getting a new customer is multiple times harder than retaining one. But customers would stay only if they receive top quality support service.

In web hosting support, slow responses and recurring issues often lead to customer attrition. That’s why quality management is crucial to build customer loyalty. (more…)