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support ticket spam


How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)