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tech support best practices

Bobcares Hosting Tip : Maintain a news area in your hosting support desk

It might seem simple, but not many web hosts realize the good sense in maintaining a news area.

Along with giving you a great way to show case your updates to the servers, and innovations in the business, you can reduce the number of trouble tickets during a downtime by pro-actively advising the clients on ETA to service restoration, and efforts being taken for the same.

bobcares hosting tip 4 - news area