Web hosting is a ruthlessly competitive business. Web hosts trip over each other to match and surpass hosting features offered by competitors. And a core feature that everyone offers, but only a few get right is – 24/7/365 hosting tech support.
Many companies battle wave upon wave of customer complaints due to operational or quality issues in delivering 24/7 support.
Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.
Running a business can be hard.
And it can be especially hard for small companies that doesn’t have a big staff strength.
As an SMB owner, you’re always pressed for time. From sales & billing to product development & marketing, everything waits for your attention. (more…)
Running an online service business can be hard.
You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.
Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)
Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. Part of our services involve resolving technical support queries posted by hosting users.
A common support query posted by end users is – Emails bouncing with the error “550 MailBox quota exceeded“. (more…)
Running an online business is hard.
You need to ensure 100% uptime & blazing fast speed for your services, provide 24/7 super-fast tech support, and on top of all that you need to take care of sales, marketing, accounts, billing, staff churn, training, and what not. (more…)
Every business comes to a point when it must hire extra staff to support its growth.
Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.
Running an online business can be hard.
You need innovate on your core business offerings, take care of sales, run marketing campaigns, update the site, and top of it all, take care of your servers and customers.
Tech support can take up more than 50% of your productive time and can be immensely distracting.
That is why many companies hire a Support Engineer to manage their servers and to help with tech support. (more…)
As your business grows, you’ll need help taking care of some parts of your daily activities – be it customer support, billing, account or inhouse upkeep.
This need is particularly strong in online businesses like web hosting, web designing or online publishing where almost all customer transactions happen online. (more…)
Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don’t have direct control over how the support is delivered on a daily basis.
That is why it is important to choose a support provider whom you can trust to deliver support better than yourself. But, how do you find a trustworthy support partner? (more…)
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business.
Here at Bobcares, we help web hosts and other online service providers deliver 24/7 tech support. Here are a few common mistakes that we’ve seen companies make, and how we help them avoid it. (more…)