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tech support


FileZilla etimedout error : Causes and Fixes

Web hosts give their customers FTP access to easily upload website content, images etc. to the server.

But the downside of FTP is that it is vulnerable to brute force attacks (where hackers try logging in with thousands of password combinations, and FTP allows access).

To prevent this, most Web Hosts secure their FTP servers with measures such as blocking unknown incoming FTP connections, allowing FTP only on predefined server ports etc.

However, these restrictions can cause FileZilla Etimedout errors even for a legitimate FTP user. (more…)

24/7 tech support in web hosting – Common pitfalls & how we avoid them

24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers.

So, how do the winners do it? They make fewer mistakes than others, and focus on a few key areas that make the maximum impact in delivering 24/7 tech support.

Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.

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24/7/365 hosting tech support – Insider scoop on doing it right

Web hosting is a ruthlessly competitive business. Web hosts trip over each other to match and surpass hosting features offered by competitors. And a core feature that everyone offers, but only a few get right is – 24/7/365 hosting tech support.

Many companies battle wave upon wave of customer complaints due to operational or quality issues in delivering 24/7 support.

Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.

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Private label support – 3 tips to ensure 100% transparency

Running a business can be hard.

And it can be especially hard for small companies that doesn’t have a big staff strength.

As an SMB owner, you’re always pressed for time. From sales & billing to product development & marketing, everything waits for your attention. (more…)

Technical support outsourcing – Watch out for these 3 pitfalls

Running an online service business can be hard.

You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.

Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)

MailBox quota exceeded email error – Top 5 causes, and how to fix it

Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. Part of our services involve resolving technical support queries posted by hosting users.

A common support query posted by end users is – Emails bouncing with the error “550 MailBox quota exceeded“. (more…)

Top 4 benefits of using a Dedicated Support Team

Running an online business is hard.

You need to ensure 100% uptime & blazing fast speed for your services, provide 24/7 super-fast tech support, and on top of all that you need to take care of sales, marketing, accounts, billing, staff churn, training, and what not. (more…)

Dedicated vs Shared support services – What should you choose and why

Every business comes to a point when it must hire extra staff to support its growth.

Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.

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What is a Dedicated Support Engineer? Top 3 qualities to find the best DSE

Running an online business can be hard.

You need innovate on your core business offerings, take care of sales, run marketing campaigns, update the site, and top of it all, take care of your servers and customers.

Tech support can take up more than 50% of your productive time and can be immensely distracting.

That is why many companies hire a Support Engineer to manage their servers and to help with tech support. (more…)

Dedicated Support Services – What is it? Do you need it?

As your business grows, you’ll need help taking care of some parts of your daily activities – be it customer support, billing, account or inhouse upkeep.

This need is particularly strong in online businesses like web hosting, web designing or online publishing where almost all customer transactions happen online. (more…)