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technical support outsourcing


Technical support outsourcing – Watch out for these 3 pitfalls

Running an online service business can be hard.

You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.

Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)

Outsourcing technical support : Advantages and Disadvantages

Running a business can be immensely rewarding.

But it can also be immensely exhausing, especially in an industry like Web Hosting or Digital Marketing.

Customers would call you right in the middle of a family dinner, or servers would go down while you are travelling.

There’s always a time in each web host’s life, when they decide, “Enough is enough. I must get someone to take care of all this.

(more…)