Web hosting is a ruthlessly competitive business. Web hosts trip over each other to match and surpass hosting features offered by competitors. And a core feature that everyone offers, but only a few get right is – 24/7/365 hosting tech support.
Many companies battle wave upon wave of customer complaints due to operational or quality issues in delivering 24/7 support.
Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.
Running a business can be hard.
And it can be especially hard for small companies that doesn’t have a big staff strength.
As an SMB owner, you’re always pressed for time. From sales & billing to product development & marketing, everything waits for your attention. (more…)
Running an online service business can be hard.
You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.
Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)
Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set. (more…)
Bobcares.com provides Outsourced Hosting Support to Web hosts, VPS hosts and other hosting providers.
As part of our services, we resolve tech support issues posted by hosting users. In these support issues, a common category email error we see is:
Server Response: 450 4.x.x <firstname.lastname@example.org>: Reason for the error
Cloud hosting is here to stay.
The cloud-enabled SaaS, PaaS and IaaS keep growing year on year (13.38% as per Gartner 1). (more…)
Running an online business is hard.
You need to ensure 100% uptime & blazing fast speed for your services, provide 24/7 super-fast tech support, and on top of all that you need to take care of sales, marketing, accounts, billing, staff churn, training, and what not. (more…)
Every business comes to a point when it must hire extra staff to support its growth.
Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.
Running a business isn’t easy. There are a hundred things you need to take care of. It includes billing, sales, marketing, tech support, store management, and more.
That is why many companies outsource at least a part of their business activities to an external company. (more…)
Running an online business can be hard.
You need innovate on your core business offerings, take care of sales, run marketing campaigns, update the site, and top of it all, take care of your servers and customers.
Tech support can take up more than 50% of your productive time and can be immensely distracting.
That is why many companies hire a Support Engineer to manage their servers and to help with tech support. (more…)