24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers.
So, how do the winners do it? They make fewer mistakes than others, and focus on a few key areas that make the maximum impact in delivering 24/7 tech support.
Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.
Running an online service business can be hard.
You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.
Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business.
Here at Bobcares, we help web hosts and other online service providers deliver 24/7 tech support. Here are a few common mistakes that we’ve seen companies make, and how we help them avoid it. (more…)