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Examples

 

Here are some resolved support tickets.
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Subject : Clock error

Client :
I put one of your displays for a clock on my website at domain-name, but it doesn’t display the correct time. What do I need to do to correct this problem? Would appreciate any help you can give me.
Thanks,

Support team:
HI!
I checked the clock and it does display the correct time. Presently the clock displays GMT. I made a small example clock program here http://your domain/time.shtml. Both the local time (the server is located at Maryland so the local time is EDT) and GMT are displayed here. If you compare it with your clock you’d realize that GMT is displayed. Ideally we would suggest you use some javascript based clock as it would display the local time where the user is browsing from.
Have a wonderful day 🙂

Regards,

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Subject: Accessing MySQL database using MySQL Front

Client :
We would like to know if it is possible to access our MySQL database using an external program like MySQL Front. I hope to hear from you soon. Yours,

Support team :
Hi!
We are afraid this is not possible. Currently our servers do not allow mysql access from an external computer.
We would suggest an alternative server access method.
server – localhost
username – your username
password- your password
database – your database name

We would also suggest the use of phpmyadmin in the control-panel. Feel free to contact us in case you require any more help with this.

Have a nice day
Regards

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Subject: execution of mysql in a ssh command prompt

Client:
I need execute mysql in a ssh command line. I need execute for I installed all tables in mysql database, this tables is large and i cant create this tables via phpmyadmin (control panel).

I need execute this command:
mysql -u username -p……….

and the error occurring is:
bash: mysql: command not found

Thanks

Support team:

Hi!
This happens because mysql is not in the system path and hence the system is unable to find it.

The path for mysql is /usr/local/mysql/bin/mysql.
To execute a mysql command from the shell use
/usr/local/mysql/bin/mysql -utophost -p……….

I hope this will solve your problem.

Have a wonderful day 🙂
regards

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Subject: disk space problem

Client :
Could someone check on my disk quota?
Maybe I am reading it wrong, but it is stating that I have used 464 MB of my 500 MB storage.
This isn’t possible, as I have less than 70 pages averaging 8kb per page. I have one file in my members area that is 1.96 MB (that is the biggest file on my site)

Support team:

Hi!
You disk quota did reach close to 450MB. The reason was a core file in
http://domain/cgi-bin/rpgboard/
I have deleted the file.

Have a nice day 🙂
Regards

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Subject : Adding subdomains

Client :
Do I, and do my resold accounts, have the ability to add sub-domains? If so, how is that done? Please advise.

Thanks.
Support team:
Hi!
You can just park domain to your main account. You cannot have more than a sub domain point to another sub directory in your site. However, you can park any number of domains and subdomains to your account and your client accounts. This can be done by using the Add domain icon in the control panel. Select Park additional domain.

Have a wonderful day 🙂
regards

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Subject : Using SSH from UNIX

Client :
All of your help using SSH assumes it will be from a PC. I have a UNIX system from which I would like to telnet to your server. Can you offer any help?
Thanks

Support team:
Hi!
Yes definitely SSH can be used from a Unix/Linux box. We use Linux and freebsd to connect to the server via ssh. If your computer doesn’t have an SSH client…. visit http://www.openssh.org
Have a wonderful day 🙂
Regards

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Subject : Domain registration

Client :
How will I know when my domain registration has propagated throughout the internet.I tried http://your domain/menu and get an error message.I think its been up to 72 hours since I paid for this domain.Thanks for any input in this.There is a index.html file and the domain should at least show this file,I would think.
Thanks

Support team:
Hi!
I checked out. For the site to work the name server settings must be
ns.nameserver.com
ns2.nameserver.com

Presently the name server settings are
NS1.X.NET
NS2.X.NET
Have a nice day.
Regards

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Subject : E-Mail system not working

Client :
I can’t find a pop e-mail box for my domain.
In my info from Ya’ll it says not to delete either the loseitright or the default e-mail boxes, but, I don’t find either of them. Therefore my e-mail system isn’t working.
Please help.
Six Flags Over Eastland

Support team:
Hi!
I did check your mail manager (in the control panel). You do have all the pop boxes as you have mentioned.
The two POP boxes are
service@your domain
customerservice@your domain
The default points to both and has an autoresponder. To check the POP mail. Configure the mail client (such as outlook) as
Incoming Mailserver (POP) : your domain name
Outgoing Mailserver (SMTP) : your domain name
username : service
password : whatever you have set it to.
For the other POP box namely customerservice@your domain. All settings are the same except the username is
username : customerservice.

Have a nice day 🙂
Regards

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Subject : Site problem

Client :
main domain: domain name
problem domain: problem_domain
username: abc
Description: Greetings, the above client has uploaded pages to her site but none of them are showing up using the IP address given. The index page was overwritten but it’s still showing the default one that you set up. Also, none of the other pages in the directory are showing up when you type in the URL either….for example: domain name/volunteering.html
If you could check into this, it would be appreciated.

Support team:
Hi!
The problem has been solved. The client was unable to view the files because she had uploaded the files in the /home/username directory. The correct directory where the files must be placed are
/home/username/www/
Have a nice day 🙂
Regards

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Subject : mysql dump

Client :
how can i make an sql dump for the database?
can i use ssh an mysqldump util and if so .. what is the path to the mysql…
thanks,

Support team:
Hi,
You can very well use the ssh and mysqldump utility for a dump of your mysql database. The path is usually
/usr/local/mysql/bin/mysqldump
Please inform us about the problems incurred.
Have a nice day 🙂
Regards,