Examples of ticket responses

Client:
I put one of your displays for a clock on my website at domain-name, but it doesn’t display the correct time. What do I need to do to correct this problem? Would appreciate any help you can give me.
Thanks,

Support team:
HI!
I checked the clock and it does display the correct time. Presently the clock displays GMT. I made a small example clock program here http://your domain/time.shtml. Both the local time (the server is located at Maryland so the local time is EDT) and GMT are displayed here. If you compare it with your clock you’d realize that GMT is displayed. Ideally we would suggest you use some javascript based clock as it would display the local time where the user is browsing from.
Have a wonderful day 🙂

Regards,

Client:
I need execute mysql in a ssh command line. I need execute for I installed all tables in mysql database, this tables is large and i cant create this tables via phpmyadmin (control panel).

I need execute this command:
mysql -u username -p……….

and the error occurring is:
bash: mysql: command not found

Thanks

Support team:

Hi!
This happens because mysql is not in the system path and hence the system is unable to find it.

The path for mysql is /usr/local/mysql/bin/mysql.
To execute a mysql command from the shell use
/usr/local/mysql/bin/mysql -utophost -p……….

I hope this will solve your problem.

Have a wonderful day 🙂
regards

Client:
Do I, and do my resold accounts, have the ability to add sub-domains? If so, how is that done? Please advise.

Thanks.
Support team:
Hi!
You can just park domain to your main account. You cannot have more than a sub domain point to another sub directory in your site. However, you can park any number of domains and subdomains to your account and your client accounts. This can be done by using the Add domain icon in the control panel. Select Park additional domain.

Have a wonderful day 🙂
regards

Client:
How will I know when my domain registration has propagated throughout the internet.I tried http://your domain/menu and get an error message.I think its been up to 72 hours since I paid for this domain.Thanks for any input in this.There is a index.html file and the domain should at least show this file,I would think.
Thanks

Support team:
Hi!
I checked out. For the site to work the name server settings must be
ns.nameserver.com
ns2.nameserver.com

Presently the name server settings are
NS1.X.NET
NS2.X.NET
Have a nice day.
Regards

Client:
main domain: domain name
problem domain: problem_domain
username: abc
Description: Greetings, the above client has uploaded pages to her site but none of them are showing up using the IP address given. The index page was overwritten but it’s still showing the default one that you set up. Also, none of the other pages in the directory are showing up when you type in the URL either….for example: domain name/volunteering.html
If you could check into this, it would be appreciated.

Support team:
Hi!
The problem has been solved. The client was unable to view the files because she had uploaded the files in the /home/username directory. The correct directory where the files must be placed are
/home/username/www/
Have a nice day 🙂
Regards