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Cloud hosting support


Your customers look for fast, reliable cloud systems. With 24/7 technical support and server administration, we give you just that.

 

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Cloud systems are jam packed with cutting edge virtualization technology and high end hardware, but virtual machines still fail, and service errors do happen. In such situations, customers look for swift, expert assistance to maintain service uptime. This is where Bobcares can help.

Bobcares helps cloud service providers around the globe maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over phone, live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

Remote technical support

Bobcares transparently supports cloud users over phone, live chat and help desk – 24 hours a day, 7 days a week.

Remote infrastructure management

Be it a service failure recovery or a custom VM configuration, Bobcares helps your customers meet their IT goals.

Software development

We help you customize cloud management applications, or develop new software from scratch for server or mobile platforms.

How we help


Technical support services

When things don’t work as expected, customers look for fast, expert assistance. Bobcares gives your customers 100% white labeled, 24/7 technical support available over phone, live chat and help desk.

Emergency server support

Virtual machines or services fail for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on stand-by 24/7 and helps you customers quickly recover from service errors, boot errors, kernel panic, etc.

VM provisioning and accounts administration

Customers love fast service. Quick VM provisioning and lightning fast resource upgrades help your customers meet project deadlines. Whether your provisioning guarantee is in minutes or in hours, we make it happen.

Server administration services

Each business is unique, and their IT needs are unique. From a simple mail server customization to a complex multi-VM load balancing configuration, we help your customers setup an IT infrastructure that meets their business challenges.

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VM migration

To keep your infrastructure reliable and efficient, old hardware needs to be continually replaced with new ones. We help you migrate VMs from old servers to new, with zero configuration conflicts, zero data loss and minimal downtime.

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VM configuration management

Hard work is good, but smart work is better, which is why we use configuration management to manage VM templates. We help you achieve fast provisioning times, and zero provisioning errors with efficient configuration management.

VM backup management

Cloud systems are built for redundancy, but if they fail (touch wood), backups are your insurance. Bobcares helps you maintain a fully available, up-to-date and 100% usable backup at any point of time, so that your business always has a safety net.

High availability setup

Customers love cloud because of its high availability and easy scalability. We help you setup and operate high availability systems that protects your VMs against single location failure and speeds up content delivery.

Remote technical support


We support your customers and servers as a managed service, or through a team of engineers working exclusively for your company.

Managed support

Hire support engineers

For a low fixed price per month, we keep your services online, and support your customers over phone, live chat and help desk.Our engineers work as your technical support staff or complement your existing support team, seamlessly extending your support group.
24/7 availability
yesyes
Multi-channel support
yesyes
Emergency server support
yesyes
Complete infrastructure management
Noyes
Unlimited technical support and server management
Noyes
Custom coverage, response time and support style
Noyes
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Remote infrastructure management


Bobcares helps your customers custom configure their IT infrastructure and keep their systems secured and optimized through managed server administration services.

Infrastructure management

Cloud systems need to be frequently updated to give your customers the best features in the market. We help you keep your cloud management nodes, hypervisors and applications updated, secured and optimized at all times.

Server administration

With professional server administration services, we help cloud users custom configure their IT infrastructure or troubleshoot complex service performance issues.

Software design and development


Bobcares helps you develop cloud management software, or customize third party applications to meet your unique business requirements.

Software customization and development

With 14+ years of experience in managing and developing applications for online service providers, our developers create software that is custom made for your unique business needs.

See how we help with custom software development

Website and graphics design

Your brand and business identity is unique. Our graphic designers convert your vision into visually stunning logo designs, website designs and character designs.

See how we help with website and graphics design

Supported technologies


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