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Web hosting is a highly competitive business. High service uptime and 24/7 support availability are the norm. Despite the advances in automated panels and cloud infrastructure, service issues still happen due to a variety of reasons like mass website exploits, auto-upgrade failures, file system errors, etc. As a web host, you and your customers will need expert assistance round the clock to maintain acceptable service quality. This is where Bobcares can help.
Outsourced web hosting support from Bobcares helps you maintain 24/7 support coverage over help desk, live chat and phone. Along with delivering a 100% white labeled technical support service, we take care of emergency administration and preventive maintenance of your servers. When you outsource web hosting support to Bobcares, you get delighted customers and stable servers.
Web hosting support features
Our web hosting support engineers help your customers 24 hours a day, 7 days a week, 365 days a year. We have no banker’s hours, no auto- responders and no closed for holidays door sign. Your clients will always receive fast and friendly support.
We believe, customers should get quick resolutions to their service issues at any time of the day over any channel they choose, which is why we maintain 24/7 web hosting support channels over phone, help desk and live chat.
Website owners often need assistance in configuring and troubleshooting their hosted services. Bobcares helps your customers quickly recover from a service issue and configure their services to meet their business needs.
Server load spikes are caused by abusive user processes, hardware issues, un-optimized server processes, etc. Through 24/7 emergency support and preventive maintenance, Bobcares helps you recover from and prevent server performance issues.
A wide range of attacks like brute forcing, inbound spamming, DDoS attacks, outbound spamming, etc can cause service outages and loss of IP reputation. Bobcares detects attacks early, blocks attackers, and recovers black listed IPs, hacked sites, etc.
A server upgrade, performance issue or a hardware issue can lead to a server crash, which can in-turn lead to lost or corrupted data. With 24/7 emergency administration, Bobcares quickly reboots the server, restores the services and recovers any lost data.
New vulnerabilities are disclosed for server software all the time. We monitor security channels, and patch the server if a new vulnerability is reported for server software. Additionally periodic top-down audits are done to secure all services and ports.
Web technology changes constantly, and new features need to be implemented based on customer demand. We help you identify the right technology you need to remain competitive, and help you setup and configure servers to implement it.
To streamline your business, you need to implement systems to more efficiently conduct daily activities. We help you setup and customize systems like billing system, monitoring system, server provisioning systems, configuration systems, etc.
Remote technical support
In Bobcares outsourced web hosting support, you can choose managed support services, or hire a team of support engineers to work exclusively for your company.
Hire support engineers
|For a low fixed price per month, we keep your services online, and support your customers over phone, live chat and help desk.||Our engineers work as your technical support staff or complement your existing support team, seamlessly extending your support group.|
Emergency server support
Complete infrastructure management
Unlimited technical support and server management
Custom coverage, response time and support style
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Remote infrastructure management
Infrastructure management is a central component of our outsourced web hosting support. We help you custom configure your infrastructure and keep your servers stable and secure through preventive maintenance.