Outsourced help desk support

100% white labeled tech support for online service providers.

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Web hosting experts from Bobcares manage your help desk, and helps you deliver lightning fast, 24/7 tech support. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

How we help

24/7 emergency administration

Handling server emergencies is an integral part of outsourced helpdesk support. We maintain service uptime/quality by promptly restoring failed services, mitigating server load, etc.

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Service configuration assistance

Customers often need detailed guidance when configuring or troubleshooting hosted services. In outsourced helpdesk support, we help customers with step-by-step assistance.

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Service performance assistance

Server load spikes are one of the leading reasons for customer complaints. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

Web application vulnerabilities and stolen login details are often used to hack websites. We help account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

Account migrations or server reboots can result in corrupted data. We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

New account owners often need detailed assistance in migrating and setting up their account. We help new account owners quickly setup their services by providing detailed step-by-step assistance.

Wide range of expertise

In our outsourced helpdesk support service, we cover all popular OS, control panels and billing software, like CentOS, VMWare, cPanel & WHM, Plesk, WHMCS, etc.

First contact resolution (FCR)

An important goal of Bobcares outsourced helpdesk support is to reduce customer wait time. With an FCR of 75% our team avoids repeated follow-ups and minimizes issue resolution time.

Quick response and resolution

Customers expect technical support to give quick resolutions to their service issues. We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

Account subscription support

Customers often need assistance in managing their account subscription. We help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

No business can afford to lose sales leads. Bobcares outsourced helpdesk support helps you maintain a 24/7 pre-sales desk, where your customers get convincing answers to their service queries.

How it works

We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk are customized to reflect your company name, not ours.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Pricing

$3.74/ticket

Minimum order – 100 tickets per month.

Need a different support plan?

We’ve got you covered. Click below and we’ll send you a custom quote.

What you get

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24/7 support coverage

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100% white labeled support

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Personalized ticket response

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Support for unlimited servers

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Windows & Linux hosting support

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Technical & pre-sales queries support

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS