Outsourced help desk support

Bobcares delivers customer delight with friendly, lightning fast helpdesk support.

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The customer is the center of any business. Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grow your business. But how can you compete with large businesses that already have well entrenched 24x7 support system? Well, that’s where we come in.

Outsourced helpdesk support from Bobcares helps you maintain a 24/7, responsive and expert support channel. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

How we help

24/7 emergency administration

Handling server emergencies is an integral part of outsourced helpdesk support. We maintain service uptime/quality by promptly restoring failed services, mitigating server load, etc.

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Service configuration assistance

Customers often need detailed guidance when configuring or troubleshooting hosted services. In outsourced helpdesk support, we help customers with step-by-step assistance.

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Service performance assistance

Server load spikes are one of the leading reasons for customer complaints. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

Web application vulnerabilities and stolen login details are often used to hack websites. We help account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

Account migrations or server reboots can result in corrupted data. We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

New account owners often need detailed assistance in migrating and setting up their account. We help new account owners quickly setup their services by providing detailed step-by-step assistance.

Wide range of expertise

In our outsourced helpdesk support service, we cover all popular OS, control panels and billing software, like CentOS, VMWare, cPanel & WHM, Plesk, WHMCS, etc.

First contact resolution (FCR)

An important goal of Bobcares outsourced helpdesk support is to reduce customer wait time. With an FCR of 75% our team avoids repeated follow-ups and minimizes issue resolution time.

Quick response and resolution

Customers expect technical support to give quick resolutions to their service issues. We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

Account subscription support

Customers often need assistance in managing their account subscription. We help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

No business can afford to lose sales leads. Bobcares outsourced helpdesk support helps you maintain a 24/7 pre-sales desk, where your customers get convincing answers to their service queries.

Happy customers remain loyal, and bring in more business

Bobcares helped one UK web host get all round positive reviews with just TWO changes in support strategy.

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Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

Supported technologies

linux outsourced helpdesk support

cPanel OnApp support

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