24/7 help desk, phone & live chat support for you and your customers
Our certified, award-winning US & India based support teams will provide your brand with the highest quality outsourced support services.
Our Plans
Shared Support
As low as $75/month
- Helpdesk, phone & live chat
- 24/7 availability
- 100% white label services
- Industry leading response time SLA
Dedicated Support
Customized pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
All In One Support
As low as $129/month
- 100% managed support
- Helpdesk, phone & live chat
- Server monitoring and maintenance
- Unlimited support*
Built for startups who need a total hands-off solution that includes end-user support and server maintenance.
Phone Support
As low as $97.5/month
- 100% White-label phone support
- Based in the USA
- SLA guarantees
- KPIs provided
100% white label, US based tech support for technology companies providing a wide range of services.
Custom Solution
- 100% white-label customisable services
- Helpdesk, Email, Live Chat, Phone support
- Server Administration, Software Development
- SLA & KPIs provided
Fully customizable solutions ready for all your business needs.
*In All In One support, we will take care of all requests (no ticket, chat or call limits) posted by the first 200 customers in your first two servers. If you need support for additional customers or servers, click here to chat so that we can build a custom quote for you.
Plan Configurator
1. Helpdesk tickets per month
0 - 50
tickets
51 - 150
tickets
150+
tickets
2. Phone support minutes per month
0 - 50
minutes
51 - 150
minutes
150+
minutes
3. Chat support per month
0 - 50
chats
51 - 150
chats
150+
chats
4. Dedicated technicians
0
technicians
1
technician
2+
technicians
5. Server administration hours per month
0
hours
3
hours
5+
hours
Our certifications
Google Cloud Certified Cloud Network Engineer
Google Cloud Certified Data Engineer
Google Cloud Certified Cloud Architect
Google Cloud Certified Security Engineer
ISO/IEC 27001 Information Security Management
AWS Certified Solution Architect Associate
AWS Certified Database Specialty
AWS Certified Security Specialty
Microsoft Certified Azure Administrator Associate
Certified Safe Admin Cpanel University
Got questions?
We’ll be happy to answer. A solutions specialist will get back to you within 12 hours.
Frequently asked questions
Do you provide weekend support and customer support during off business hours?
Yes, We can cover your weekdays as well as weekends, off business hours depending on your requirement.
What is the escalation matrix used when you get a request beyond your technical support scope?
If we are not able to solve any issues, the technical support team will add all the troubleshooting measures they used as a note and then we flag it to the dept or the next level assistance, based on the support levels required/guidelines shared by customer.
What level of assistance is provided with this solution? Do you handle pre-sales?
We handle pre-sales, customer service, regular web hosting support solutions, and simple server administration on the semi-dedicated plans. However, there are exceptions like Networking issues, complex setup tasks, large migrations, software development, or any tasks that requires more than 3 hours of continuous debugging.
Why should I choose outsourced hosting support for my business?
Outsourcing hosting support reduces costs and increases efficiency by letting web hosting companies focus on other critical areas of the business. Additionally, it can provide the hosting business with access to a team of professionals who can provide high-quality assistance. Customer support is important to any business, including a web hosting business, to have peace of mind because it helps to ensure customer satisfaction, retain existing customers and attract new ones.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.
What is the quickest SLA provided?
The quickest response time we offer for most plans is of 30 mins. A guaranteed response time can be provided only once we know the criticality, technology/experience required and volume of tickets. If you take dedicated technicians, we can lower response times to 15 minutes.
How do you ensure the quality of service provided?
We have a QA team which periodically verifies the work handled by your team. The team lead also closely monitors the performance of the team and provide regular coaching to the team members. There will also be review meetings to discuss the KPI and ensure the client requirements are met.
How long does it take to onboard?
Generally, the service will be started in 24-48 hours from the signup date.
Do you provide support services for improved servers performance such as Linux servers?
Yes, Bobcares provides 24×7 white label outsourced web hosting support, outsourced help desk support services, remote server administration, and all kinds of server management services.