How good is your phone support? When is your phone support used the most? What are the feedbacks of your customers? Know all this and more with our phone support interface – Kalix. We encourage you to review our phone call recordings from time to time, and let us know your feedback on how well we are doing. This helps us improve our service, and further customize the service as per your preferences.
Click on the “play button”, and you can hear what your customer asked the phone support agent, and how we handled the session. You can learn about hold times, how quickly we analyzed the issue, and how thoroughly we resolved the issue. We encourage you to review the recordings from time to time and let us know your comments. We would like you to be 100% satisfied with our service.
At the end of each call, we request a feedback from the customer. Listed along side each call will be the feedback recording. You’ll find how helpful your customers found the support, and any suggestions for improvement, which can be used to further customize the support for you.
We grow with our customers
For over 15 years, we’ve worked with more than 200 web hosts. See how we made a difference in their business.
More phone support features
Expert technical support
With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.
Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.
Friendly, patient support
All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.