Common DNS issues
- Domain parking issues
- Modifying MX, A or CNAME records for domain zones
- Adding/Correcting SPF/DKIM records
- Correcting domain name resolution problems
Common Mail Issues
- Desktop mail client configuration assistance (Outlook, Thunderbird, Apple Mail, etc.)
- Mobile mail configuration assistance (iPhone, Samsung Note, iPad, etc.)
- SMTP port block issues
- SMTP authentication issues
- Anti-spam configuration assistance
- Spam filter training for valid mails
- POP-before-SMTP and relay denied issues
- Mail quota management issues
- Auto-responder configuration assistance
- Webmail management assistance
Common web server issues
- Directory password protection issues
- Enabling cron tasks
- Installing web applications with one-click install
- Configuring website publishers (DreamWeaver, Microsoft Expression Web, BlueFish, etc.)
Common FTP Issues
- Assistance in using anonymous FTP
- FTP client configuration issues (CoffeeCup, CyberDuck, FileZilla, etc.)
Common database server issues
- Creating or modifying databases
- Adding or managing database users
Account management issues
- Quota exceeded issues
- Account password reset
- Account suspension issues
Our phone support team specialize in quick resolution of common service configuration related issues. Support requests that need server administrator privileges are escalated to the help desk support team. This segmentation of support load helps your customers get lightning fast resolutions for regular support issues, while keeping the channel open to address emergency issues and service errors.
We grow with our customers
For over 15 years, we’ve worked with more than 200 web hosts. See how we made a difference in their business.
More phone support features
All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.
All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.
Friendly, patient support
All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.