Phone support features

Everything you need to deliver world-class tech support. 

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Technical support

With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.

See commonly resolved issues

Emergency handling

During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.

See how we manage emergency calls

US based support team

Our phone support team is based in Phoenix, Arizona, and is made up of customer support specialists with years of experienced in web hosting and related industries.

Friendly, patient support

All companies get their share of support calls from customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.

See how we achieve customer delight

Dedicated phone support number

When outsourcing phone support to Bobcares, you get a dedicated phone number local to your city, which you can either advertise, or use to forward calls from your current phone number.

Call log

All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.

See how you can review call logs

Call recording

All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.

See how you can review call transcripts

Customizable welcome message

You can choose to have your customers hear a recorded message when they call in, and have our techs attend the call with a customized welcome message.

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Call back

Your customers are given the option to schedule a call back if they are unable to immediately get through to an agent. The system will call them back once the agent is available.

Toll free number

For select plans, you have an option to choose a toll free number as your DID (Direct Inward Dial). It helps in your marketing campaigns and improves customer convenience.

Account subscription support

We assist your customers in managing their service subscription. We help them renew their services, upgrade their accounts, and help them identify the right service plan for new requirements.

Pre-sales support

In our outsourced phone support service, we help you maintain a 24/7 sales desk where pre-sales queries from your prospective customers are responded with detailed and convincing solutions.

Our customers our work

We leave no stone unturned to leave our clients starry-eyed!

15 years with Bobcares and counting

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

1stHostWeb.com

Bobcares is a strategic partner for my web hosting business

Bobcares has been part of our support solution for since 2002. We had grown so much that we needed a full time support staff. We looked at all of the options and outsourcing was the way to go.

We now regard Bobcares as a strategic partner in our company. They have truly become part of the GH1 Team.

We use Bobcares because we care about our customers!

Dale C. Crow

GH1 Web Hosting, Inc.

I now spend more time with my family

Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.

Best of all I have more time to spend with my family. BobCares goes above and beyond.

Thank you very much for every thing.

Jason Litson

Link Disk Host

Get started at $99.99/month


Our pre-packaged plan covers up to 10 support calls per month.

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