Different plans, same great benefits

You get:

All American support team

100% white label service

Technical & Pre-sales assistance

Linux & Windows hosting support

We provide transparent end-customer technical support over phone to web hosts, web designers and other web solution providers. Our team specializes in Dedicated, VPS and Cloud servers that runs Linux or Windows operating systems. If you have a different technology or need a different support specialization, please contact us.

SUPPORT PLAN

Availability

Business hours, after hours or all day, choose the coverage you need.

Call minutes included

Time spent talking to the customer (not hold time) calculated in seconds.

Days per week coverage

Week days, week ends or all week, choose the days you need a hand.

Call statistics

See how frequently your customers are engaging the support team.

Week end support

We’ll support your customers 24 hours on weekends or any 2 days of your choice.

Call recording

Hear what your customers need help with, and how we fix them.

Local support number

We’ll give you a phone number with an area code local to your area.   

Call feedback

Your customers can leave a rating & feedback and you can listen to them.

Integration with your PBX

Our systems can connect directly to your PBAX for seamless routing.

Phone control panel

Manage your account, listen to calls and more with our Kalix phone panel.

Client authorization

We’ll verify callers to make sure they are authentic account holders.  

Emergency burst coverage

We’ll scale up support to meet emergencies such as server errors.  

Custom hold message

You can play a recoded upsell, ad message or more while on hold.

Call back feature

For customers within US, we can give a call back if they leave a message.

Inter-department calling

We’ll transfer call to other departments such as billing or sales.  

Customized welcome

We’ll use your company name in the greeting and use a custom message.

Toll free number

For an additional $0.25/minute, we give you a premium 1-800 number.

See details.

International call back

We can call back your customers outside US for a small additional cost.

See details.

WEEK DAY

$99.99

per month

Ideal for web hosts who need help with support during business hours.

8 hours / day

50 mins

Good for up to 10 calls.

5 business days / week

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OFF TIME

$299.99

per month

Most popular plan. Built for web hosts who need support coverage after business hours.

12 hours / day

150 mins

Covers up to 35 calls.

7 days / week

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ALL DAY

$499.99

per month

Ideal for web hosts who want quick, expert support for their customers all day, every day.

24 hours / day

250 mins

Supports up to 55 calls.

7 days / week

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Overages charged at $2.5/min

Paid add-on services

All plans include

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100% white labeled support

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All American support team

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Personalized call response

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Dedicated phone number

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Windows & Linux hosting support

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Technical & pre-sales support

SUPPORT PLAN
WEEK DAY
$99.99

Ideal for web hosts who need help with support during business hours.

ORDER NOW

Availability

Business hours, after hours or all day, choose the coverage you need.

8 hours / day

Call minutes included *

Time spent talking to the customer (not hold time) calculated in seconds.

50 mins

Good for up to 10 calls.

Days per week coverage

Week days, week ends or all week, choose the days you need a hand.

5 business days / week

Call statistics

See how frequently your customers are engaging the support team.

Week end support

We’ll support your customers 24 hours on weekends or any 2 days of your choice.

Call recording

Hear what your customers need help with, and how we fix them.

Local support number

We'll give you a phone number with an area code local to your area.   

Call feedback

Your customers can leave a rating & feedback and you can listen to them.

Integration with your PBX

Our systems can connect directly to your PBAX for seamless routing.

Phone control panel

Manage your account, listen to calls and more with our Kalix phone panel.

Client authorization

We'll verify callers to make sure they are authentic account holders.  

Emergency burst coverage

We'll scale up support to meet emergencies such as server errors.  

Custom hold message

You can play a recoded upsell, ad message or more while on hold.

Call back feature

For customers within US, we can give a call back if they leave a message.

Inter-department calling

We’ll transfer call to other departments such as billing or sales.  

Customized welcome

We’ll use your company name in the greeting and use a custom message.

Toll free number

For an additional $0.25/minute, we give you a premium 1-800 number. See details.

International call back

We can call back your customers outside US for a small additional cost. See details

ORDER NOW
OFF TIME
$299.99

Most popular plan. Built for web hosts who need support coverage after business hours.

ORDER NOW

Availability

Business hours, after hours or all day, choose the coverage you need.

12 hours / day

Call minutes included *

Time spent talking to the customer (not hold time) calculated in seconds.

150 mins

Covers up to 35 calls.

Days per week coverage

Week days, week ends or all week, choose the days you need a hand.

7 days / week

Call statistics

See how frequently your customers are engaging the support team.

Week end support

We’ll support your customers 24 hours on weekends or any 2 days of your choice.

Call recording

Hear what your customers need help with, and how we fix them.

Local support number

We'll give you a phone number with an area code local to your area.   

Call feedback

Your customers can leave a rating & feedback and you can listen to them.

Integration with your PBX

Our systems can connect directly to your PBAX for seamless routing.

Phone control panel

Manage your account, listen to calls and more with our Kalix phone panel.

Client authorization

We'll verify callers to make sure they are authentic account holders.  

Emergency burst coverage

We'll scale up support to meet emergencies such as server errors.  

Custom hold message

You can play a recoded upsell, ad message or more while on hold.

Call back feature

For customers within US, we can give a call back if they leave a message.

Inter-department calling

We’ll transfer call to other departments such as billing or sales.  

Customized welcome

We’ll use your company name in the greeting and use a custom message.

Toll free number

For an additional $0.25/minute, we give you a premium 1-800 number. See details.

International call back

We can call back your customers outside US for a small additional cost. See details

ORDER NOW
ALL DAY
$499.99

Ideal for web hosts who want quick, expert support for their customers all day, every day.

ORDER NOW

Availability

Business hours, after hours or all day, choose the coverage you need.

24 hours / day

Call minutes included *

Time spent talking to the customer (not hold time) calculated in seconds.

250 mins

Supports up to 55 calls.

Days per week coverage

Week days, week ends or all week, choose the days you need a hand.

7 days / week

Call statistics

See how frequently your customers are engaging the support team.

Week end support

We’ll support your customers 24 hours on weekends or any 2 days of your choice.

Call recording

Hear what your customers need help with, and how we fix them.

Local support number

We'll give you a phone number with an area code local to your area.   

Call feedback

Your customers can leave a rating & feedback and you can listen to them.

Integration with your PBX

Our systems can connect directly to your PBAX for seamless routing.

Phone control panel

Manage your account, listen to calls and more with our Kalix phone panel.

Client authorization

We'll verify callers to make sure they are authentic account holders.  

Emergency burst coverage

We'll scale up support to meet emergencies such as server errors.  

Custom hold message

You can play a recoded upsell, ad message or more while on hold.

Call back feature

For customers within US, we can give a call back if they leave a message.

Inter-department calling

We’ll transfer call to other departments such as billing or sales.  

Customized welcome

We’ll use your company name in the greeting and use a custom message.

Toll free number

For an additional $0.25/minute, we give you a premium 1-800 number. See details.

International call back

We can call back your customers outside US for a small additional cost. See details

ORDER NOW

Toll free number

Advertising a 1-800 number instantly gives your business a premium image. For a nominal price of $0.25/minute, we’ll give you a toll free number that will remain free of charge for domestic and international callers. Contact us for a custom quote.

International call back

If you have customers outside of USA, or if you are a business operating outside USA, we can call back customers who leave a voice message.

Contact us for a custom quote.

Not sure which plan to choose?

Let us know what you’re looking for, and we’ll build you a custom support package.

Frequently asked questions

1. Where is your phone support staff located?
Our phone support staff is located at our office in Phoenix, AZ.
2. Will you be offering phone support incoming only or both incoming and outgoing?
Primarily the phone support is incoming. However, the customer service representative may call back if the customer has asked to call back or to give updates to the customer. There is no extra charge for outgoing minutes within the United States. In case outgoing calls have to be made to customers outside the US, extra international phone charges will be applicable.
3. Will each company you support get a dedicated telephone number?
Yes, once you sign up with us, you get a dedicated phone number which you can advertise as your support number. You get access to the phone records and can see the call lists and call durations as well.
4. What happens if I have international customers?
There is no extra charge for incoming calls from international customers. In case outgoing calls have to be made to customers outside the US, extra international phone charges will be applicable.
5. Can your phone support agents deal with sales or pre-sales calls if I sign up for a phone support plan?
Certainly. Our agents are intimately familiar with the kind of packages and features that are offered by standard web hosts. Yet, no two companies are the same and we expect that agents may take a couple of days to familiarise with the specifics of your company's offerings.
6. What would your standard phone greeting be for my customers?
Our phone support team's greetings are customized to your company's requirements. Our customer service representative will know the company he/she will be taking the call for, before the call is taken. This ensures total transparent support.
7. How is my phone integrated to your system?

There are 3 ways in which we can integrate into your phone system:

1. If you have an already advertised phone number on your website, just ask your phone company to forward all calls to that number to the DID (Direct Inward Dial) number that we assign you.

2. If you do not have an advertised phone number yet, or want to use another number, we'll give you a dedicated phone number local to your area, which you can directly advertise on your site.

3. If you already have a PBX system implemented in your company, we can connect via SIP to your system so that your customers can contact our techs by choosing an IVR option.

8. Is my business supported in phone support services?
Bobcares phone support is suited for any company that runs an online business which requires administration of servers connected to the internet.
9. What is Emergency Burst Coverage?
At times, you might make some major changes to your infrastructure, such as upgrade of a server, account mirgations or even restoring a server after failure. At this time, you'll receive way more support calls than normal.

With our Burst Coverage, we've got you covered. Just let us know a couple of days in advance before a major change, and we'll put adequate staff on shift so that all your customers get fast, expert assistance.

10. How will you check if callers are indeed my customers?
Yes, we are aware that people might call support to get access to un-authorized information.

To avoid such issues, we'll ask your customers to give us a piece of information only they might know (eg. last 4 digits of credit card, sign-up email, last billing number, etc.).

Only once we're satisfied that the caller is your customer, do we get into the details of managing the account.

11. Can you transfer calls to sales or billing?
Yes, we know that customers sometimes mis-dial and connect to tech support instead of billing or sales. There are even cases when after the support issue is resolved customers want to talk to billing or sales.

In such cases, we'll transfer the calls to your other teams much like how we would within an office.

12. Do you provide a local number?
Yes, we'll give you a number that has your location's area code. This way your customers will feel they're calling a local office when contacting support.