How good is your phone support? When is your phone support used the most? What are the feedbacks of your customers? Know all this and more with our phone support interface – Kalix. We encourage you to review our phone call recordings from time to time, and let us know your feedback on how well we are doing. This helps us improve our service, and further customize the service as per your preferences.
See how many customers called on a particular time period, how long the calls lasted, and from which all numbers the calls came in. This helps you to identify if a particular marketing drive, or a server event caused a variation in the support traffic, and which call customers use the phone support frequently. It helps you to understand how quickly we are able to resolve issues, and what kind of issues take longer to resolve.
We grow with our customers
For over 15 years, we’ve worked with more than 200 web hosts. See how we made a difference in their business.
More phone support features
Expert technical support
With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.
Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.
Friendly, patient support
All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.