Client

Appraise

Services used

Appraise – Ensuring Reliability and Performance for Cloud Hosting

Appraise is a leader in professional services within the aviation industry, specializing in UAV (Unmanned Aerial Vehicle) technology. Their services range from UAV equipment appraisal to expert consultation, delivering high-quality solutions to clients throughout Australia. With a growing customer base and evolving technological needs, Appraise required robust cloud infrastructure to maintain service quality and support business growth.

Server Management

Customer Challenges

Appraise encountered several critical technical issues impacting their operations:

  • Server Access Issues: Non-working cPanel logins disrupted daily management of websites and essential services.
  • Disk Space Shortages: Full disk partitions were impacting server performance, creating risks for data availability.
  • AWS Lightsail Instance Upgrades: Scaling up AWS Lightsail instances with WHM/cPanel presented IP configuration and networking challenges.
  • Website Speed and Performance: Sluggish website load times were affecting user experience and reliability.
  • Server Transfer and Migration Challenges: SSL errors, database transfer issues, and inconsistent service availability occurred during migrations.
  • Security and IP Configuration Concerns: Troubles with WHM IP configuration compromised system security and stability.

Bobcares Solution

To tackle these challenges, Bobcares provided end-to-end Server Management and Monitoring Services aimed at stabilizing and optimizing Appraise’s technical infrastructure. Key solutions included:

  • Server Access Restoration: Fixed the cPanel login issues, enabling seamless management of critical services.
  • Disk Space Management: Cleared unneeded backups, partitioned new disks, and added storage to improve server performance.
  • AWS Lightsail Instance Upgrades: Performed instance upgrades, resolving IP configuration issues and ensuring stable network functionality.
  • Website Performance Optimization: Optimized server configurations and resource allocations to speed up load times and enhance user experience.
  • Server Transfer Assistance: Facilitated smooth server migrations, including SSL setup, database handling, and uninterrupted service availability.
  • Security Enhancements: Enhanced WHM IP configurations, strengthening system security and stability.

Key Aspects of the Solution

  • Reliability Focus: Emphasis on stable server functionality and accessibility for continuous service.
  • Performance Optimization: Targeted adjustments to server configurations to boost speed and user experience.
  • Scalable Infrastructure Support: AWS instance upgrades to accommodate Appraise’s growth and workload demands.
  • Secure System Configuration: Proactive management of IP configurations to safeguard data integrity.

Types of Tickets Handled

  • Access and Login Issues: Restored control to address critical login failures.
  • Storage and Disk Management: Managed disk usage and enhanced partitioning to prevent service interruptions.
  • Server Migrations and Transfers: Addressed SSL, database, and migration-related concerns to ensure smooth transitions.
  • Website Performance Issues: Resolved performance-related tickets to improve loading speed and uptime.
  • AWS Instance Scaling and Networking: Assisted with AWS instance upgrades, networking, and IP configurations.

Key Metrics Improved

Increased Uptime

Proactive monitoring and timely interventions led to high uptime and minimized disruptions.

Faster Server Response Times

Server optimizations reduced response times, enhancing user experience, especially during peak hours.

Smooth Migration Process

Expert management ensured smooth server migrations, maintaining continuous availability.

Business Impact

The support from Bobcares significantly enhanced Appraise’s operations:

  • Restored Server Access: Quick resolution of login issues allowed uninterrupted control over server management.
  • Improved Website Performance: Faster load times improved client satisfaction and website engagement.
  • Seamless AWS Instance Upgrades: Scalable infrastructure enabled Appraise to expand services without interruption.
  • Successful Server Migrations: Reduced downtime and preserved service continuity through expertly managed migrations.

Implementation Timeline

  • Initial Engagement to Resolution: 1–3 days per issue for access and performance fixes.
  • AWS Instance Upgrades and Disk Management: Completed within 1 week.
  • Ongoing Server Monitoring and Security Adjustments: Provided as continuous support for consistent performance and security.

Products & Scalability

Bobcares utilized:

  • AWS Lightsail Instances with WHM/cPanel: Scalable infrastructure for cloud hosting.
  • Custom Monitoring Solutions: Enhanced uptime and responsiveness.
  • Automated Disk and Resource Management: Ensured scalable storage and seamless server upgrades.

Testimonial

“We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a BIOS level, we thought we’d lost everything. However, the team at Bobcares helped revive our server, rebuilt it, and got everything back up and running as quickly as possible. The team communicated flawlessly and worked on getting the production issue solved! Lifesavers!”
— Michael Burrough, Owner of Appraise, Trustpilot Review on July 24, 2024

Conclusion

Through Bobcares expert guidance, Appraise overcame their initial technical hurdles and achieved robust, reliable infrastructure ready for growth. If your business faces similar challenges with cloud hosting, server migrations, or performance issues, Bobcares can provide the expertise needed to stabilize and scale your technical foundation.