Freshpage Media – Enhancing Performance and Security
Freshpage Media is a digital media company specializing in creative content, web hosting, and server management solutions. They cater to a diverse clientele, delivering tailored media and hosting services designed to address specific business needs and performance expectations.
Customer Challenges
In 2023, Freshpage Media encountered several performance and security challenges impacting their web hosting services:
- PHP Version and Memory Issues: The outdated PHP version limited memory usage, causing slowdowns and performance degradation.
- Disk Space Utilization: Insufficient disk space was affecting performance and creating risks of service disruption.
- Server Audits and Stability: Without regular audits, their server setup struggled with efficiency and operational stability.
- ModSecurity and Log Management: The server was overloaded with log files, resulting in performance issues and high maintenance demands.
- Plesk and Node.js Configuration: Misconfigurations in Plesk and Node.js affected the website’s functionality and security.
- Scheduler Management Issues: Problems with scheduled tasks led to server operation delays.
- Server Downtime and Resource Management: Frequent downtimes necessitated better resource and reboot management to maintain uptime.
Bobcares Solution
Key Aspects of the Solution
- PHP Version Update and Optimization: Upgraded PHP to a stable version to eliminate memory limitations and improve processing speed.
- Disk Space Management: Cleared outdated logs and unnecessary files and implemented ongoing disk management practices.
- ModSecurity and Log Optimization: Monitored and optimized ModSecurity logs to reduce server load and enhance resource allocation.
- Plesk and Node.js Configuration Support: Resolved misconfigurations to enhance website functionality and security.
- Scheduler Management Assistance: Corrected scheduler configurations to prevent task delays and ensure smooth operations.
- Monthly Server Audits: Instituted regular server audits for continuous updates, enhanced security, and performance stability.
Types of Tickets Handled
Bobcares managed a range of technical tickets for Freshpage Media, including:
- Memory and Version Management: Addressed PHP version updates and memory limitations.
- Disk Space Optimization: Managed disk cleanup and storage organization.
- Log Management: Resolved issues with log generation and ModSecurity impact on performance.
- Configuration Issues: Fixed Plesk and Node.js configuration errors affecting security and functionality.
- Scheduler Adjustments: Managed task scheduling to prevent operational delays.
- Downtime Resolution: Addressed server downtime with proactive resource management.
Key Metrics Improved
Reduced Downtime
Improved server management decreased downtime occurrences significantly.
Optimized Disk Space
Ongoing log management ensured reliable server response during high traffic.
Enhanced Server Health
Monthly audits and real-time monitoring preserved server stability with no major incidents reported.
Business Impact
Bobcares intervention resulted in major improvements for Freshpage Media:
- Enhanced Server Performance: PHP memory upgrades and disk optimizations enabled more efficient server operations, faster response times, and better load management.
- Strengthened Security and Uptime: Regular audits and ModSecurity tuning ensured the servers remained secure and minimized risks of downtime.
- Streamlined Operations: Scheduler and configuration resolutions provided Freshpage Media with complete control over server operations, ensuring a seamless user experience.
Implementation Timeline
- August 2023: Initial assessment and PHP version upgrade.
- September 2023: Disk space and log management enhancements.
- October 2023: Plesk and Node.js configuration support.
- Ongoing: Monthly server audits and proactive maintenance.
Products & Scalability
- Bobcares Server Management Services: Designed for scalable support that grows with the client’s needs.
- Monitoring and Proactive Maintenance: Enabled continuous improvement and adaptability to Freshpage Media’s evolving requirements.
Testimonial
“Bobcares helped us resolve a number of critical issues that were impacting our website’s performance. They have been responsive, knowledgeable, and proactive in keeping our servers running smoothly. We can now focus on expanding our business, knowing our infrastructure is in good hands.”
— Heidi Ott, CEO, Freshpage Media
Conclusion
Bobcares technical expertise and proactive approach provided Freshpage Media with the stability, performance, and security needed for sustainable growth. For businesses facing similar challenges, Bobcares delivers dependable solutions that allow companies to focus on their core objectives while entrusting their infrastructure to dedicated professionals.