Matthew Owen LLC – Elevating Stability and Security
Matthew Owen LLC was founded in 2020 by award-winning entrepreneur Matthew Owen. With over 25 years of experience in transforming startups into thriving companies, Matthew brings unparalleled expertise in problem-solving, innovation, and leadership. Recognized as an 8-time Inc. 5000 winner, Matthew Owen has pioneered the managed service provider (MSP) market and spearheaded over 1,000 successful IT projects with a 99% success rate.
Matthew Owen LLC, specializes in:
- Startup Growth Strategies: Helping businesses achieve growth through innovative approaches, regardless of current challenges.
- Customer Experience Excellence: Enhancing service quality to foster loyalty and repeat business.
- Business Development: Expanding brand recognition and market presence through strategic sales and marketing initiatives.
- Zero-Downtime Solutions: Delivering high-quality results in critical IT and production environments.
Customer Challenges
In October 2023, Matthew Owen LLC faced major technical challenges when its VPS went offline, taking down three critical WordPress sites hosted on WHM/cPanel. The situation also exposed vulnerabilities in server security, which was a key concern for Matthew. Specific issues included:
- Outage of three key websites.
- WHM/cPanel management difficulties.
- Inadequate server security measures, leaving the infrastructure vulnerable.
These challenges threatened the stability and reliability of Matthew Owen LLC’s online services, disrupting client access and risking data security.
Bobcares Solution
Recognizing the urgency of these issues, Matthew Owen LLC chose Bobcares’ Priority Limitless Server Support Annual package for expert, round-the-clock assistance. This plan offers:
- 24/7 server and website monitoring, covering up to 20 servers and 3 websites.
- Security monitoring with a rapid 15-minute response time to alerts.
- System tuning, hardening, updates, and patching.
- Regular backup monitoring, server security audits, and minor website and mail error resolution.
- Infrastructure design, SSL setup, renewals, and migration services.
- Real-time support via Rocket.Chat, with a response time of under 30 minutes.
Matthew leveraged these benefits for additional tasks such as software development and graphic design, enhancing both performance and functionality across his business.
Key Aspects of the Solution
Bobcares implemented a comprehensive plan to address Matthew Owen LLC’s issues and ensure long-term stability:
- Server Review: Assessed server load and resource usage, confirming normal operating levels.
- Website Check & TTFB Optimization: Verified website functionality, suggested implementing WP Rocket for improved caching, and enabled Gzip compression, which elevated the GTmetrix performance rating.
- Database Issue Resolution: Synced the MySQL root password in the necessary configuration file to resolve phpMyAdmin access issues.
- Server Hardening:
- Installed ClamScan antivirus and scheduled weekly scans.
- Disabled direct root access, configured SSH for security, and set up sudo privileges.
- Enabled PHP hardening by disabling risky functions.
- Implemented root login alerts and optimized backup configuration.
- Configured the CSF firewall and hardened the /tmp directory, with recommendations to schedule ModSecurity activation and further /tmp hardening during off-peak hours for minimal disruption.
Types of Tickets Handled
- Downtime Resolution: Rapid response to website downtime issues.
- Security Configurations: Execution of SSH, PHP, and firewall security setups.
- Database Accessibility Issues: Addressed phpMyAdmin access problems.
- Performance Optimization: Addressed Time to First Byte (TTFB) issues and implemented Gzip compression.
- Routine Security Audits: Regularly performed server hardening and security checks.
Key Metrics Improved
Uptime
Achieved a near-perfect 99% uptime, with minimal service interruptions.
Response Times
Reduced server response time and optimized resource usage.
Security Incidents
Maintained zero security breaches since beginning management.
Business Impact
By partnering with Bobcares, Matthew Owen LLC gained significant operational benefits:
- Reduced Downtime: Minimizing service interruptions led to fewer client complaints and improved client satisfaction.
- Enhanced Security: Robust security measures provided peace of mind and safeguarded client data.
- Improved Server Performance: Optimized server configurations resulted in faster load times and greater system efficiency.
- Operational Continuity: With Bobcares managing technical operations, Matthew could focus on scaling his business with confidence in his IT infrastructure’s stability.
Implementation Timeline
The initial server stabilization and hardening measures were implemented within two weeks of Matthew signing up for the support plan. Ongoing monitoring and optimizations continue to ensure the infrastructure’s reliability and security.
Products & Scalability
Matthew Owen LLC’s Priority Limitless Server Support plan includes provisions for both scaling up to 20 servers and handling up to 3 websites, with flexibility for growth. The plan also covers advanced tasks like software development and graphic design support, enabling Matthew’s team to execute projects and innovations efficiently.
Testimonial
“Bobcares helped me solve an application installation problem on my cPanel, pinpointing the PHP version and extension issues quickly. Their support has been invaluable over the last year as I manage multiple VPS and cPanels. They’re instrumental in launching my new product line involving cPanel scalability, and I wouldn’t consider tackling this project without them. Their real-time chat and responsive support are invaluable, especially as I expand client environments and leverage AWS for my projects. I highly recommend Bobcares for reliable 24/7 IT cloud support.”
Date of experience: February 09, 2024
Matthew also praised the security improvements:
“Bobcares stepped in when my server was vulnerable, hardening it and securing all my client data. If you’re on a vanilla server from a major hosting provider, you need Bobcares to safeguard it. Their intuitive dashboard and live chat make collaboration easy, and I’m thrilled with the security and development support they provide.”
Date of experience: October 03, 2023
Conclusion
For businesses facing challenges like Matthew Owen LLC, Bobcares offers the expertise to stabilize, secure, and optimize your IT infrastructure. Our Priority Limitless Server Support Plan provides a solid foundation for businesses to grow confidently, knowing their technical assets are in capable hands. With Bobcares managing the complexities, you can focus on what matters most—scaling your business and delighting your clients.