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Managed technical support


With Bobcares technical support, your customers get instant access to expert advice via help desk, phone and live chat.

 

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Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grow your business. Bobcares resolves 97% of tickets within the first 60 minutes – with an average response time of 23 minutes. At a low fixed price per month, we ensure high service uptime, and deliver 24/7 technical support over help desk, live chat and phone.

Help desk support

Bobcares uses your help desk system to support your end customers, helping you maintain a 24/7, responsive and expert support channel.

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Phone support

With professional US based phone support, Bobcares helps you maintain an effective first line support channel that reduces your total support volume.

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Live chat support

By ensuring 24/7, instant support availability, Bobcares managed live chat support helps you to efficiently deal with service emergencies and account configuration issues.

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