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How we work


Bobcares engineers functions as part of your support staff, delivering 100% transparent support.

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Technical support

  • Customer contacts the support team via your email, help desk software or live chat software.
  • A notification e-mail from your ticketing software triggers an alarm in Bobcares internal system. Incoming chats are notified using sound alerts.
  • The engineers in your team resolve the issue, and reply to the customer via your help desk or live chat system.
  • Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets and chats every month to make sure that all tickets follow our Quality Standards.

Infrastructure support

  • Server monitoring system sends alert notifications as mail, chat or sound alert.
  • Support engineers immediately logs into the server, verifies the alert status and resolves the service issue.
  • Periodic audits are initiated to keep the servers updated, security hardened and performance optimized.

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