Customers often get frustrated when technology doesn’t function as expected. Getting prompt care from an expert who understands the issue and reassures the customer, helps defuse the situation and increase customer retention. Customers remember positive support experiences, and that can turn them into raving fans of your business. This is where Bobcares can help.
Bobcares engineers support your customers 24 hours a day over help desk and live chat channels. Each engineer is proficient in your server technology and have years of experience in customer support. No matter what the complexity of an issue is or the hour of the day, your customers get a quick resolution to their service issues.
Technical support features
Unlimited technical support
There is no contractual limit on the number or complexity of issues your team can resolve. Each engineer in your team is experienced in your technology, enabling quick resolutions to support requests with no need for escalations.
At Bobcares, we believe in customer delight. We believe, customers should get quick resolutions to their service issues at any time of the day over any channel they choose, which is why we maintain a 24/7 presence over help desk and live chat.
Customized response time
Bobcares by default responds to support queries within 1 hour. However, based on your customer expectations, you can set a customized response time to give short, quick replies, or detailed answers in the first response.
Customized support style
Your customers may be power users who need highly technical to-the-point answers, or your customers may need more detailed assistance in technical matters. Your team customizes response styles based on your market segment.
Service usage assistance
Service issue troubleshooting
Factors such as a new client device, an update in client side software or a server update can result in broken services. With advanced troubleshooting techniques we quickly find the root cause of errors, and quickly restore services.
Account setup and configuration
New account setup involves a series of steps such as name server setup, DNS updates, data migration, etc. We help new account owners quickly setup their services by providing detailed step-by-step assistance.
Subscription management asssitance
Account expiry often results in disrupted business for customers. We help account owners renew their services and restore any lost data. With expert advice on technical alternatives, we help your customers subscribe to value added features.
To grow your business, you cannot afford to miss any of your pre-sales queries. We learn all aspects of your business so that every potential customer gets a clear answer for their pre-sales queries.
Account security support
Websites are frequently targets for external attacks such as website defacement, spamming, malware upload, etc. We help webmasters quickly recover from an attack, and implement website level and server level filters to block future attacks.
Service performance recovery
The loading speed of a website can be adversely affected by issues such as database optimization, resource hungry plugins, etc. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
Crash recovery assistance
A web application upgrade or a website update can sometimes result in lost or corrupted data. We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
When customers come in from another service, the data could be in in-compatible formats or server-to-server data transfer may not be possible. We help customers migrate their account from another provider with zero data loss.