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Expert, Friendly Support

 

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All Hosting companies face it at one time or the other – Angry customers, Finicky customers or simply those who have difficulty understanding the web. The support team at Bobcares has seen them all and knows how to give each customer a friendly and patient ear.

Personnel at Bobcares are recruited based not only on their technical skills, but on communication skills too. Patience and understanding are primary virtues uniformly found in all team members.

Bobcares strives to provide team members with optimal working conditions and fixed hours per person to avoid unnecessary stress and strain. That way support team members can attend to a distraught customer, or a particularly slow customer, with patience, leading to higher customer retention.

Experts in technical support

Bobcares Engineers work on complex issues on servers to reduce downtime, improve performance and help service providers reduce their support costs.

The Bobcares team is made up of Computer and Electronics Engineers with years of experience in the Web Hosting industry. The combined expertise of 300+ engineers in Bobcares makes up a formidable talent pool, that can handle just about any technical challenge in Web Hosting.

Learn more about Technical Expertise

White label support

All customer queries are routed through your help desk, and your company’s style of working is followed to achieve total transparency.

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24/7 Support

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, we are always here to take care of your business.

See how we ensure 24/7 availability

Certified quality

A team of quality analysts verify hundreds of support instances every month to make sure that all cases conform to our quality standards.

See more about Bobcares quality system