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24/7 technical support


We are online round the clock, so that you don’t have to.

 

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Home   /   Managed Technical Support   /  Managed Support Features   /   24/7 Technical Support

Our support Engineers are always at your service, 24 hours a day, 7 days a week, 365 days a year. We have no banker’s hours; no auto- responders and no closed for holidays door sign. Your clients will always receive fast and friendly support.

  Why 24/7 technical support

Many people wonder why round the clock support is so essential to online services. Online business like hosting companies have to cater to clients all over the world. So while it is midnight in the United States, it is already working hours in Australia. This means support team has to be up and responsive 24 hours, everyday.

  At Bobcares

The managed support team at Bobcares maintains 24/7 presence by following a 3-shift work day. Each member of the team works for a maximum of 8 hours per day, so that they remain bright and enthusiastic throughout working hours. The same group of engineers manage your support everyday, making the team well versed with your style of working and business priorities. Regardless of the hour of the day, your customers are greeted by a happy and considerate staff, who quickly resolves issues just like how you would do it.

  Immediate Replies

Customers expect fast and personalized assistance. If they don’t, they simply take their business elsewhere.

Bobcares optimizes support engineers’ workload to make sure that your clients are not waiting for hours to get a response. This allows each support engineer to respond and solve your client’s problem immediately. Bobcares team includes well trained support staff, which gives us the confidence to offer a Quick 6 Hour Resolution Guarantee.

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Looking for ways to improve your customer support?

Your business is unique, and so are your business challenges. Let us have a quick chat and discuss your business goals. We’ll show you the most effective way to structure your support process, and the right tools you’d need for it.

Of course, there’s no charge, no risk to you, no obligation whatsoever.

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White label support

All customer queries are routed through your help desk, and your company’s style of working is followed to achieve total transparency.

See how we ensure support transparency

Stringent information security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013

See how we ensure data security

Certified quality

A team of quality analysts verify hundreds of support instances every month to make sure that all cases conform to our quality standards.

See more about Bobcares quality system