Our support Engineers are always at your service, 24 hours a day, 7 days a week, 365 days a year. We have no banker’s hours; no auto- responders and no closed for holidays door sign. Your clients will always receive fast and friendly support.
Why 24/7 technical support
Many people wonder why round the clock support is so essential to online services. Online business like hosting companies have to cater to clients all over the world. So while it is midnight in the United States, it is already working hours in Australia. This means support team has to be up and responsive 24 hours, everyday.
The managed support team at Bobcares maintains 24/7 presence by following a 3-shift work day. Each member of the team works for a maximum of 8 hours per day, so that they remain bright and enthusiastic throughout working hours. The same group of engineers manage your support everyday, making the team well versed with your style of working and business priorities. Regardless of the hour of the day, your customers are greeted by a happy and considerate staff, who quickly resolves issues just like how you would do it.
Customers expect fast and personalized assistance. If they don’t, they simply take their business elsewhere.
Bobcares optimizes support engineers’ workload to make sure that your clients are not waiting for hours to get a response. This allows each support engineer to respond and solve your client’s problem immediately. Bobcares team includes well trained support staff, which gives us the confidence to offer a Quick 6 Hour Resolution Guarantee.
Get a FREE consultation
Looking for ways to improve your customer support?
Your business is unique, and so are your business challenges. Let us have a quick chat and discuss your business goals. We’ll show you the most effective way to structure your support process, and the right tools you’d need for it.
Of course, there’s no charge, no risk to you, no obligation whatsoever.
Stringent information security
Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013