For as low as $3.74/ticket for help desk support, $3.29/chat for chat support, and $1.85/call-minute for phone support, we give your customers instant access to expert support round the clock.
Frequently asked questions
1. What happens if I do not use all my help desk support quota?
We are committed to give your customers fast support. For this, we keep engineers on stand-by 24 hours a day. So, once the quota time period elapse, it cannot be carried over to the next month.
2. What happens if I exhaust the number of tickets I signed up for?
Even if you get more tickets than your monthly plan, technical support will continue unhindered. At the end of your billing cycle, overages will be charged at an additional $1/ticket above your plan price.
3. Can I choose which all tickets I want you to support?
Yes, of course. Just move all tickets you want us to support to a separate queue. We’ll take our tickets from there. Alternatively, you can let us know what all kind tickets you do not want us to support (eg., sales or pre-sales), and we’ll move such tickets to your queue.
4. Will you be offering phone support incoming only or both incoming and outgoing?
Primarily the phone support is incoming. However, the Customer Service Rep may call back if the customer has asked to call back or to give updates to the customer. There is no extra charge for outgoing minutes within the United States. In case outgoing calls have to be made to customers outside the US, extra international phone charges will be applicable.
5. What happens if I have unused minutes in any current month? Can I carry it over to the next month ?
Unused minutes cannot be carried over to the next month. We would encourage you to take a plan that is slightly over your current requirement. Besides being cheaper per minute, you can be safe in the knowledge that there are sufficient minutes to take care of your customer’s needs. To help you make the decision, you will have access to a call monitoring system which will let you know the used minutes, call durations and the call lists.