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OUTSOURCED TECHNICAL SUPPORT SERVICES

How we deliver seamless support


From notification integration to call forwarding, learn how we deliver fully transparent support.

 

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Home   /   Managed Technical Support   /   How Managed Technical Support Works

Bobcares delivers 100% transparent support. The way we do it is by using your support systems to respond to your clients. We login to your help desk system and live chat system using the login details you assign us. In case of phone support, all calls are seamlessly forwarded to our support staff. We interact with your customers using your company’s signature, and present ourselves as your own support staff.

How help desk support works

Bobcares techs login to your help desk system, and resolve technical/pre-sales queries transparently acting as your technical support staff.

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How phone support works

Bobcares assigns your company a dedicated phone number, to which you can forward support calls. Our techs answer the calls following your support process.

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How live chat support works

Bobcares techs login to your live chat software, and resolve technical/pre-sales queries. We follow your support procedures giving a seamless support experience.

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