Select Page

Everything you need for customer delight


With Bobcares managed technical support services, you get a host of great features that gets you delighted customers.

 

GET STARTED BUILD YOUR PLAN

24/7 support availability

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.

See how we ensure 24/7 availability

White label support

All customer support queries are routed through your help desk, and your company’s style of working is followed to achieve total integration with your support process.

See how we ensure support transparency

Certified quality

Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.

See how we maintain high support quality

Stringent information security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.

See how security certification protects you

100% engineers

The Bobcares help desk support team is made up of Computer and Electronics Engineers with years of experience in server management and technical support.

See how Bobcares engineers add value

h

Personalized replies

When your customers need assistance, they expect a human to help them, which is why we do not use any canned responses. We address each support query with personalized replies.

Friendly, patient support

Bobcares techs are trained to understand the customer’s state of mind. We build customer confidence and loyalty by giving each customer a patient ear and walking them through the solution.

Help desk support features


24/7 emergency administration

We maintain service uptime/quality by promptly restoring failed services, mitigating server load, fixing security issues, etc.

See how we maintain service reliability

Service configuration assistance

With detailed step-by-step assistance, we help account owners setup or troubleshoot their online services .

See how we make service management easy

Service performance assistance

When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

See how we help web applications load fast

Account security assistance

We help account owners quickly recover from an attack, and restore domain reputation.

See how we help with service security

Crash recovery assistance

We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

See how we help customers quickly restore business

Account setup and migration

We help new account owners quickly setup their services by providing detailed step-by-step assistance.

See how we new account setup easy

Wide range of expertise

We support all popular operating systems, control panels and billing software, like cPanel/WHM, Odin Plesk, WHMCS, etc.

See common technologies we support

First contact resolution (FCR)

We aim to resolve all issues with the first response, and our team consistently achieve an FCR of 75%.

Quick response and resolution

We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

See help desk support money back guarantee

Account subscription support

We help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

We learn all aspects of your business so that every potential customer gets a clear answer for their pre-sales queries.

Phone support features


Technical support

With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.

See commonly resolved tech support issues

Emergency handling

Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.

See common emergency support issues

USA based support team

Our phone support team is based in Phoenix, Arizona, and is made up of customer support specialists with years of experienced in web hosting and related industries.

Friendly, patient support

All companies get their share of support calls from customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.

See how we deliver friendly support

Dedicated phone support number

A dedicated local phone number is assigned to your company, which you can either advertise on your website, or use to forward calls from your current phone number.

Call log

All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.

See how you can review call logs

Call recording

All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.

See how you can review phone calls

Customizable welcome message

You can choose to have your customers hear a recorded message when they call in, and have our techs attend the call with a customized welcome message.

J

Call back

Your customers are given the option to schedule a call back if they are unable to immediately get through to an agent. The system will call them back once the agent is available.

Toll free number

For select plans, you have an option to choose a toll free number as your DID (Direct Inward Dial). It helps in your marketing campaigns and improves customer convenience.

Account subscription support

We assist your customers in managing their service subscription. We help them renew their services, upgrade their accounts, and help them identify the right service plan for new requirements.

Pre-sales support

With a thorough knowledge of all your business policies and service features, our team delivers convincing solutions for pre-sales queries.

Live chat support features


Technical support

With over 70 types of common issues resolved everyday in all popular platforms, our tech team is geared to resolve a wide range of support queries.

See commonly resolved tech support issues

Emergency handling

Our live chat techs are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.

See common emergency support issues

Low hold time

Customers love fast support. With Bobcares live chat support, incoming chats are attended within the first couple of rings, giving your customers instant access to support.

See how we achieve low hold time

Personalized responses

Customers contact live chat expecting a human response, which is why we do not use canned replies. We personalize each response based on the customer’s state of mind.

See how we personalize chat sessions

Quick resolution

Customers contact live chat expecting quick resolution of their service issues. By using tried and tested troubleshooting steps, we resolve issues at an average of 15 minutes per chat.

See how we deliver lightning fast resolutions

Friendly, patient support

Bobcares techs are trained to understand the customer’s state of mind. We build customer confidence and loyalty by giving each customer a patient ear and walking them through the solution.

See how we deliver a friendly support

Account subscription support

We assist your customers in managing their service subscription. We help them renew their services, upgrade their accounts, and help them identify the right service plan for new requirements.

Pre-sales support

With a thorough knowledge of all your business policies and service features, our team delivers convincing solutions for pre-sales queries.

Start your support today!


Start your support in 3 simple steps.

GET STARTED

WANT TO SEE WHAT FITS YOU BEST?

Check out plans and pricing

WANT TO CHECK OUT THE SUPPORT?

Get a free trial

NOT SURE WHAT SUPPORT YOU NEED?

Get a free consultation