RedHat Enterprise Virtualization support

Your RHEV cloud customers get instant access to expert support – 24 hours a day, 7 days a week.

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Cloud systems like RHEV are designed to be fault tolerant, but, just like any other system, functions in RHEV could fail due to network errors, file system errors, etc. In such situations, customers look for quick, expert assistance to maintain service uptime. This is where Bobcares can help.

Bobcares helps RHEV cloud providers maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

How we help

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Technical support services

When cloud instances don’t work as expected, customers look for fast, expert assistance. With Bobcares, your customers get instant access to RHEV experts over help desk and live chat, 24 hours a day, 7 days a week.

Virtual Machine crash recovery

Virtual machines can crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on stand-by 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.

Virtual Machine abuse recovery

RHEV VMs are often affected by spamming, hack attempts, brute force attacks etc. We help your customers recover from an abuse issue, and secure their virtual machines from such attacks in the future.

VM provisioning and accounts administration

Customers love fast service. Quick RHEV instance provisioning and lightning fast resource upgrades help your customers meet project deadlines. Whether your provisioning guarantee is in minutes or in hours, we make it happen.

VM backup management

The SnapShot feature in RHEV is quite handy to take VM backups. However, disk space overages, load spikes, network issues, etc., can cause backups to fail. We keep a close eye on the backup process, and check data integrity periodically, so that you get an up-to-date and 100% reliable backup at any point of time.

RHEV system upgrade

RHEV egine and VDSM hypervisors need to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems well-oiled and up-to-date without affecting your customers.

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VM template management

Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in RHEV templates updated at all times, so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.

RHEV installation & configuration

Setting up an RHEV cloud system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build an RHEV system from scratch that is customized to meet your unique business requirements.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure VM speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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