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CONTROL PANEL SUPPORT

We support your server technology


No matter what server platform you use, or the control panel you employ, chances are, we are already supporting it.

 

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Bobcares routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few technologies we administer on a day-to-day basis.

cPanel/WHM

cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.

Read more on cPanel support

Odin Plesk

Plesk is a web hosting automation program that provides a web interface to manage web, mail, DNS, database and other services on Linux and Windows servers.

Read more on Plesk support

DirectAdmin

DirectAdmin is a web hosting control panel that offers user/reseller management and services management on Red Hat, BSD and Debian compatible Linux systems.

InterWorx

Interworx is a Linux based web hosting control panel that has a server administrator interface called NodeWorx and a website owner interface called SiteWorx.

Webmin/Virtualmin/Usermin

Webmin is the oldest surviving web hosting control panel that now supports both Linux and Windows server administration, and is extensible through modules.

ISPmanager

ISPmanager supports a wide range of third-party software and enables management of various services such as web, database and mail through a central web-interface.

WebsitePanel

WebsitePanel is an open source control panel for Windows hosting that enables users to manage their hosting environment from a centralized web-interface.

How we help


24/7 emergency administration

The responsiveness of a cPanel server affects the popularity and SEO ranking of sites hosted in it. We restore failed services, or even liaise with your service provider to restart the server if it’s needed.

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Service configuration assistance

Web owners often require assistance in configuring their web applications and client devices. We help cPanel account owners setup or troubleshoot their web/mail services with detailed step-by-step assistance.

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Service performance assistance

The loading speed of a website can be adversely affected by issues such as resource hungry plugins, database optimization, etc. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

Websites are frequently targets for external attacks such as spamming, website defacement, malware hosting, etc. We help cPanel account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

A web application upgrade or a website update can sometimes result in lost or corrupted data. We assist cPanel account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

New account setup involves a series of steps such as name server setup, DNS updates, data migration, etc. We help new cPanel account owners quickly setup their services by providing detailed step-by-step assistance.

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Account administration and upgrades

As a website matures, webmasters often require more features or more resources. We help your customers grow with you by assisting them in adding services such as SSL, additional IP, increased quota, etc.

Pre-sales support

To grow your business, you cannot afford to miss any of your pre-sales queries. Our experts learn all aspects of your business policies and cPanel system features, so that your customers get a convincing solution for their hosting needs.

Remote infrastructure management

Never again worry about a downtime. We keep an eye on your servers 24/7, and take corrective action on service issues, way before it can affect your customers.

  • 24/7 infrastructure monitoring
  • 24/7 emergency restoration of failed/degraded services
  • Periodic performance audit and optimization
  • Periodic security audit and hardening
  • Emergency patches and timely server upgrades
  • Backup management and disaster recovery
  • ..and more

Remote technical support

Be it troubleshooting an application error, or a request for service configuration, we are here 24/7 to help your customers get the best out of your service.