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HYPER-V SUPPORT

Hyper-V management and support


Your Hyper-V cloud customers get instant access to expert support – 24 hours a day, 7 days a week.

 

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Cloud systems like Hyper-V are designed to be fault tolerant, but, just like any other system, functions in Hyper-V could fail due to network errors, file system errors, etc. In such situations, customers look for quick, expert assistance to maintain service uptime. This is where Bobcares can help.
Bobcares helps Hyper-V cloud providers maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over live chat and help desk.

How we help


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VM technical support

VM owners in a Hyper-V cloud often need assistance with resource upgrades, custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over help desk and live chat, 24 hours a day, 7 days a week.

VM abuse recovery

Just like any other server on the internet, VMs in Hyper-V clouds get their share of security issues. This can include phishing, spamming, IP range black listing etc. We help your customers recover from, and secure their VMs against all kinds of abuse issues.

Service troubleshooting

Running a server brings with it a slew of issues, such as mail deliver errors, slow servers, website errors, etc. With Bobcares, your customers get fast, expert support that helps them quickly resolve any service error in their VM.

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Software installation & upgrades

System application upgrades (like PHP upgrade, MySQL upgrade, etc.) and application installs (like media servers, CRM apps, etc.) could easily lead to a maze of errors. We help your customers setup and upgrade any application the right way, the first time.

Virtual Machine provisioning

Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

Monitoring & emergency administration

RAID array errors, network congestion, faulty power unit – a lot of things can affect service quality in a server environment. We keep a close eye on infrastructure health, and quickly resolve systems issues before it can affect service quality.

VM backup maintenance

Backups are like parachutes. When you need them, it better work! However, issues such as disk space overages, load spikes, network errors etc., can cause backups to fail. We help you setup VSS-aware backup systems, and monitor it’s integrity daily to ensure 100% reliable backups at all times.

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VM template maintenance

Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in Hyper-V templates updated at all times, so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.

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Hyper-V failover cluster maintenance

Many factors should act together for high availability to work. For eg., the un-used resources in a Hyper-V cluster should equal resources in any node and management network should have 100% uptime. We monitor your systems round the clock, and resolve any conflict that can affect HA failover.

Hyper-V installation & configuration

Setting up a Hyper-V cloud system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build a Hyper-V system from scratch that is customized to meet your unique business requirements.

Remote infrastructure management

Never again worry about a downtime. We keep an eye on your servers 24/7, and take corrective action on service issues, way before it can affect your customers.

  • 24/7 infrastructure monitoring
  • 24/7 emergency restoration of failed/degraded services
  • Building and maintaining VM templates
  • Adding and managing performance of storage devices
  • Adding and managing new nodes in clusters
  • Upgrading Hyper-V cluster
  • Maintaining a reliable fail-over cluster
  • Maintaining fail-proof backups through monitoring and restore tests
  • Designing and building a Hyper-V system from ground up
  • ..and more

Remote technical support

Be it troubleshooting an application error, or a request for service configuration, we are here 24/7 to help your customers get the best out of your service.