RHEV MANAGEMENT & SUPPORT

RedHat Enterprise Virtualization support


Your RHEV cloud customers get instant access to expert support – 24 hours a day, 7 days a week.

 

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Cloud systems like RHEV are designed to be fault tolerant, but, just like any other system, functions in RHEV could fail due to network errors, file system errors, etc. In such situations, customers look for quick, expert assistance to maintain service uptime. This is where Bobcares can help.
Bobcares helps RHEV cloud providers maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

How we help


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Technical support services

When cloud instances don’t work as expected, customers look for fast, expert assistance. With Bobcares, your customers get instant access to RHEV experts over help desk and live chat, 24 hours a day, 7 days a week.

Virtual Machine crash recovery

Virtual machines can crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on stand-by 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.

Virtual Machine abuse recovery

RHEV VMs are often affected by spamming, hack attempts, brute force attacks etc. We help your customers recover from an abuse issue, and secure their virtual machines from such attacks in the future.

VM provisioning and accounts administration

Customers love fast service. Quick RHEV instance provisioning and lightning fast resource upgrades help your customers meet project deadlines. Whether your provisioning guarantee is in minutes or in hours, we make it happen.

VM backup management

The SnapShot feature in RHEV is quite handy to take VM backups. However, disk space overages, load spikes, network issues, etc., can cause backups to fail. We keep a close eye on the backup process, and check data integrity periodically, so that you get an up-to-date and 100% reliable backup at any point of time.

RHEV system upgrade

RHEV egine and VDSM hypervisors need to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems well-oiled and up-to-date without affecting your customers.

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VM template management

Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in RHEV templates updated at all times, so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.

RHEV installation & configuration

Setting up an RHEV cloud system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build an RHEV system from scratch that is customized to meet your unique business requirements.

Remote infrastructure management

Never again worry about a downtime. We keep an eye on your servers 24/7, and take corrective action on service issues, way before it can affect your customers.

  • 24/7 infrastructure monitoring
  • 24/7 emergency restoration of failed/degraded services
  • Building and maintaining VM templates
  • Adding and managing performance of storage devices
  • Adding and managing new nodes in clusters
  • Upgrading RHEV engine and VDSM nodes
  • Maintaining a reliable high availability configuration
  • Maintaining fail-proof backups through monitoring and restore tests
  • Designing and building an RHEV system from ground up
  • ..and more

Remote technical support

Be it troubleshooting an application error, or a request for service configuration, we are here 24/7 to help your customers get the best out of your service.