VMware vSphere, VMware’s suite of server virtualization products is one of the best-suited tools for hybrid cloud management. This includes the VMware ESXi hypervisor and vCenter management software.
Bobcares helps cloud hosting providers like VMware deliver high quality of service and prompt technical support. We help you build, operate and maintain the VMware vSphere infrastructure, which is custom-tailored for your managing VMware ESXi.
How we help
VM Technical Support
VM owners in a vSphere system often need assistance with resource upgrades, the custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over the help desk and live chat, 24 hours a day, 7 days a week.
VM abuse recovery
Just like any other server on the internet, VMs in vSphere systems get their share of security issues. This can include phishing, spamming, IP range blacklisting, etc. We help your customers recover and secure their VMs against all kinds of abuse issues.
Virtual Machine crash recovery
Virtual machines can crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on standby 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.
Virtual Machine provisioning
Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.
Application and Infrastructure Security
Securing your applications, infrastructure and data is our primary concern. We protect the apps running on vSphere by monitoring threats and automated responses. Our Experts provide protection to your resources.
vSphere system upgrade
Virtual Machines and hypervisors need to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems work smooth and up-to-date without affecting your customers.
VM backup management
Backups are important in VM management. However, disk space overages, load spikes, network issues, etc., can cause backups to fail. We keep a close eye on the backup process and check data integrity periodically so that you get an up-to-date and 100% reliable backup at any point in time.
Software installation & upgrades
System application upgrades installs can often lead to a maze of errors. We help your customers set up and upgrade any application the right way, the first time. We help you to run, manage, connect, and secure applications in a common operating environment across clouds.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
What an amazing team and company! They solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!