Web server support

Your web services remain responsive and secure – 24 hours a day, 7 days a week.

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Customers expect blazing fast websites. Page load delays of even a few seconds can lead to lost sales. As the site traffic increases, or new site modules are added or database size changes, small performance bottlenecks creep in, which act together to bring the site to a crawl. To keep the website responsive, it is important to monitor web server performance, and fix bottlenecks as soon as they are detected. This is where Bobcares can help.
Bobcares helps web infrastructure owners keep their servers optimized, secured and updated at all times. With our web server management services, we assist businesses setup customized web infrastructures, maintain the servers, and support web service users in resolving technical issues.

How we help

Web users face a variety of issues, like broken logins, page errors, browser incompatibilities, etc. Customers love to be able to talk to an expert to resolve these issues. That’s where we come in. We are online 24/7 over phone, live chat and help desk. If your web service users need help, we’re just a click away.

Quick application errors resolution

Give your customers a 24/7 support channel to fix application errors. Many issues such as resource limits, web server setting errors, software dependency errors can cause your application to break. With us by your side, expert help is just a click away.

See how we help fix application errors

24/7 help to resolve configuration errors

Tied up with customer calls regarding the right app settings? We free up your time by taking care of all such support calls. We help your customers fix configuration errors in their web applications, and customize features the way they prefer.

See how we help fix configuration errors

Fast resolution of browser/network errors

When the error is not at your server, troubleshooting can get hard. Firewall blocks, missing browser plugins, or even browser incompatibility can cause your web apps to break. We help your customers fix such errors by detailed step-by-step troubleshooting.

See how we fix errors at user end

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Multi-channel support - Helpdesk, Phone and Live Chat

Some customers like calling on the phone, while others prefer chatting. Bobcares delivers technical support over help desk (email), live chat and phone, so that your customers have the freedom to contact support in a channel convenient to them.

See how we deliver support

Our techs have extensive experience in

apache httpd server

Nginx - WordPress support

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microsoft iis server

24/7 monitoring and emergency support

Quick resolution of application errors

When updating the website, many issues such as broken images, upload errors, etc. can crop up. These could be because of application settings or web server limits. We work with your customers to quickly locate the source of the error and fix the issue.

In our web server management services, we use several troubleshooting methods such as log analysis, process tracing and usage tests to quickly figure out exactly what’s broken. In case an app or server error is detected, further tests are done to make sure there are no other related errors.

24/7 help to resolve configuration errors

Learning an application can be tough for users. Some settings can conflict with others, leading to support calls. We help your customers configure their applications to meet their business requirements.

Each customer’s need is unique. The way a customer uses a feature can vary from one to another. So, we take care to understand the actual need of a customer before assisting them with a solution. This helps us to give a complete solution in one support call – helping the customer save time.

high availability web server setup
24/7 monitoring and emergency support

Fast resolution of browser/network errors

It is not uncommon for an application to be blocked by an anti-virus in the customer’s PC, or a plugin in the customer’s browser. We help your customers quickly detect browser or network errors in their PC, and help them fix the issues.

Most customers find it difficult to understand how a particular PC setting can affect an application. So, it is important to explain why a setting change needs to be made. It will ensure that the customer would not face a similar issue in future.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Cloud service providers who want to deliver prompt technical support 24/7. Our service includes:

Web Server Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Web infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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