Xen Orchestra Support

We can manage your Xen Orchestra when you focus on your business.

Xen Orchestra is the Web-based user interface for the Xen server. It includes all the tools needed to administrate Citrix Hypervisor (XenServer) pools providing a complete overview of the whole infrastructure. That is the whole infrastructure is made accessible from any device without the need of external agents.

Bobcares helps cloud hosting providers, VPS providers deliver high quality of service and prompt technical support. We help you build, operate and maintain the Xen Orchestra infrastructure, which is custom-tailored for your managing XenServer.

How we help

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VM Technical Support

VM owners often need assistance with resource upgrades, custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over the help desk and live chat, 24 hours a day, 7 days a week.

VM Abuse Recovery

Just like any other server on the internet, VMs in Xen Orchestra systems get their share of security issues. This can include phishing, spamming, IP range blacklisting, etc. We help your customers recover and secure their VMs against all kinds of abuse issues.

Virtual Machine crash recovery

Virtual machines can crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on standby 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.

Virtual Machine provisioning

Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

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VM template maintenance

Quick account provisioning depends on the availability of up-to-date VM templates. We keep the operating system and applications in XenServer updated, so as to minimize post-installation setup time, and customers get a new VM as soon as an order is placed.

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XenServer system upgrade

XenServer engine and hypervisors need to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems work smooth and up-to-date without affecting your customers.

VM backup management

Backups are important in VM management. However, disk space overages, load spikes, network issues, etc., can cause backups to fail. We keep a close eye on the backup process and check data integrity periodically so that you get an up-to-date and 100% reliable backup at any point in time.

XenServer installation & configuration

Setting up a XenServer involves many challenges like designing the ideal architecture, choosing virtualization enabled hardware, setting up the network & storage systems, etc. We help you build a XenServer system from scratch that is customized to meet your unique business requirements.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failuers, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

Unrivaled Expertise and Collective Experience Of Over 250 Engineers

Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way, we know that when things get serious each member of our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.

Customer Testimonials

What an amazing team and company! They solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!

Rick Hope

Managing Director, Statuo

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, GH1 Hosting

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Founder, Stop The Hacker

Got Questions?

We’ll be happy to answer. A server specialist will get back to you within 12 hours.

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