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Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grows your business.
Outsourced technical support services from Bobcares helps you deliver fast, expert assistance. Our team resolves 97% of customer queries within 60 minutes – with an average response time of 23 minutes. At a low fixed price per month, we maintain high service uptime, and deliver 24/7 technical support over help desk, live chat and phone.
Your customers get fast, 24/7 support over a medium of their choice – phone, live chat or help desk.
Service configuration assistance
With detailed step-by-step assistance, we help account owners setup or troubleshoot their online services.
Service performance assistance
When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
Account security assistance
We help account owners quickly recover from an attack, and restore domain reputation.
Crash recovery assistance
We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
Account setup and migration
We help new account owners quickly setup their services by providing detailed step-by-step assistance.
First contact resolution (FCR)
We aim to resolve all issues with the first response, and our team consistently achieve an FCR of 75%.
Quick response and resolution
We resolve 97% of help desk tickets within the first 60 minutes – with an average response time of 23 minutes.
Why you’ll love Bobcares
For the past 14 years Bobcares has constantly innovated to build world class systems and procedures with only one focused goal – delightful customer support. Everything we do is centered around you and your customers. From this ultimate goal, we’ve worked backwards, and created a host of features in our outsourced technical support services which your customers will find valuable. Here are a few of them.
We do not use canned replies, and personalize each of our responses.
Friendly, patient support
We build customer loyalty by staying with the customer until issue is solved.