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OUTSOURCED TECHNICAL SUPPORT SERVICES

Managed technical support


We manage your help desk, live chat and phone support for one low fixed price per month.

 

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Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grows your business.

Outsourced technical support services from Bobcares helps you deliver fast, expert assistance. Our team resolves 97% of customer queries within 60 minutes – with an average response time of 23 minutes. At a low fixed price per month, we maintain high service uptime, and deliver 24/7 technical support over help desk, live chat and phone.

Multi-channel support

Your customers get fast, 24/7 support over a medium of their choice – phone, live chat or help desk.

24/7 emergency administration

We maintain service uptime and quality by promptly restoring failed services, fixing server load, etc.

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Service configuration assistance

With detailed step-by-step assistance, we help account owners setup or troubleshoot their online services.

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Service performance assistance

When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

We help account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

We help new account owners quickly setup their services by providing detailed step-by-step assistance.

First contact resolution (FCR)

We aim to resolve all issues with the first response, and our team consistently achieve an FCR of 75%.

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Quick response and resolution

We resolve 97% of help desk tickets within the first 60 minutes – with an average response time of 23 minutes.

Why you’ll love Bobcares


For the past 14 years Bobcares has constantly innovated to build world class systems and procedures with only one focused goal – delightful customer support. Everything we do is centered around you and your customers. From this ultimate goal, we’ve worked backwards, and created a host of features in our outsourced technical support services which your customers will find valuable. Here are a few of them.

24/7 support availability

Your customers get prompt support, round the clock, any day of the week.

See how we ensure 24/7 availability

White label support

We work using your support desk, as your staff, under your brand name.

See how we ensure transparency

Certified quality

Each support interaction is performed as per the strict ISO 9001 standard.

See how high quality is maintained

Stringent information security

Your customer/server data is protected as per the strict ISO 27001 standard.

See how security certification protects you

100% engineers

Our help desk support team is made up of experienced computer science engineers.

See how Bobcares engineers add value

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Personalized replies

We do not use canned replies, and personalize each of our responses.

Friendly, patient support

We build customer loyalty by staying with the customer until issue is solved.

Industries


 

web hosting managed technical support services

WEB HOSTS

 managed technical support service for data centers

DATA CENTERS

Managed technical support service for SaaS providers

SAAS PROVIDERS

cloud hosting outsourced technical support services

CLOUD PROVIDERS

website outsourced helpdesk support

E-COMMERCE WEBSITES

outsourced technical support services for app developers

APP DEVELOPERS

outsourced technical support services for business websites

BUSINESS WEBSITES

outsourced technical support services for private cloud

PRIVATE CLOUD

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