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Emergency Support

Quick server recovery, and permanent issue resolution that prevents issue recurrance.

 1 hour response

 Available 24/7/365

 Quick service recovery

 Permanent issue resolution

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We dig deep and find out exactly what caused the downtime, and then build a solution tailored for your server so that the same issue never happens again.

How we help

Server load mitigation

We quickly kill the high load, identify what caused the high load, and implement custom solutions to prevent its recurrance.

Server crash rescue

Be it a hard disk crash, or a file system error, or a kernel panic, our experts are here 24/7 to quickly bring your system back online.

Hack recovery

Get expert help in recovering your website or server from a security issue and to harden your server against future attacks.

Spam mitigation

We block ongoing spamming, clear spam from mail queue, de-list black listed IPs, and secure the server to prevent spamming.

Database repair

Our experts use advanced data recovery methods to repair corrupted databases, and to restore data from corrupted tables.

Fix web/mail errors

Web & Mail services can go down due to network error, config errors, and more. We help you to quickly fix them.

Get started

Our experts login to your server within 1 hour, and rescue failed services. We audit server logs, trace processes and more to find out exactly what’s going wrong. We then either implement the permanent fix, or if it needs extensive work, get back to you with a work estimate.

Choose a Support Plan

Pricing

Pay as you go

All emergency tasks covered. Buy hours and use when you need them.

$59.99/hr

GET STARTED

N

Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 1 hour response.

Members access

Get expert help at Members only discounted hourly rates.

$44.99/hr

With $39.99/mo membership. 1 emergency support incident per month included.

GET STARTED

N

Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 1 hour response
N

12 support incident included per year

Every month, you’ll accrue 1 Standard or Emergency support incident, for a total of 12 incidents per year. Each incident will have a maximum of 1 hour. Additional standard hours are at $29.99/hr. Additional emergency hours are at $44.99/hr.

N

Roll over unused hours

Unused hours can be accumulated and used when needed within one year.

N

FREE server audit included

Includes monthly server audit for 1 server. A specialist server admin will audit your server and give you a full server audit report along with recommendations.

N

Member pricing

These are approximate rates based on member pricing. Rates can differ based on complexity of server configuration.

  • Application setup – $99.98 $59.98
  • WordPress update – $49.99 $29.99
  • Server hardening – $149.97 $89.97
  • Server speed optimization – $149.97 $89.97

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started small in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top server management company for web hosts for the past 15+ years. Over 250+ customers entrust their 47,000+ servers with us to keep it fast and secure.

Frequently asked questions

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.