Emergency Support

Quick server recovery, and permanent issue resolution that prevents issue recurrence.

 30 minutes response

 Available 24/7/365

 Quick service recovery

 Permanent issue resolution

GET STARTED CONTACT US

We quickly restore failed services, and dig deep to find out exactly what caused the downtime. We then implement a solution tailored for your server so that the same issue never happens again.

How we help

Here are a few common issues we resolve, and the approximate time & service fee for them. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

Spam mitigation

2 hours

Database recovery

2 hours

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Server load mitigation

2 hours

Email error resolution

1 hour

Fix PHP errors

1 hour

Website hack recovery

2 hours

Vulnerability patching

1 hour

Restore failed services

1 hour

Don’t see your specific issue listed?  Talk to our expert to know how we can help you.

*The rates given are as per our special Member Access pricing.

How it works

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1. Contact

As soon as we receive your initial consultation order, our experts get in touch with you via mail and chat (Skype, Google, etc.).

2. Rescue

Our first priority is to recover any failed service and restore normalcy. We’ll keep you updated regarding the progress.

3. Resolve

We then dive deep into the issue and find out why it happened in the first place. Then we implement permanent solutions to prevent its recurrence.

Not sure how we can help you? Click here to talk to our expert.

Get started in 2 steps

Our experts login to your server within 1 hour. We audit server logs, trace processes and more to find out exactly what’s going wrong. We then proceed to implement a temporary fix for services to come up, and then we will advise you of a permanent fix. Billing is on an hourly basis in 30 minutes increments. Have questions? Talk to our expert.

1. Choose a Support Plan
2. Submit support request
Describe the issue you are facing. On form submission, you'll be redirected to the payment page.

Pricing

Pay as you go

Ideal for server owners who need immediate expert assistance.

$69.99/hr

All emergency tasks covered. Buy hours and use when you need them.

GET STARTED

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Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 30 mins response.

Priority member access

(Monthly subscription)

 Ideal for server/site owners who need reactive or priority support from time to time.

$59.99/hr

With 3 hours per month subscription.

BUY NOW

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Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 30 mins response.
  • Additional hours at $59.99/hr.
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3 hours per month

Every month, you’ll accrue 3 hours of support. Unused hours can be used any time within 12 months.

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24/7 coverage

Our experts are on stand-by round the clock. We’ll get on your case within 30 mins.

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Zero setup time

We’ll have your server details on file, and our team will be aware of how your server is configured. So, no time is wasted setting up access, inspecting settings or paying bills.

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Built for reactive support

Great for quick reaction to server alerts or other urgent events (eg. vulnerability patching).

Recurring emergency issues

  • High load mitigation
  • Fix failed backup process
  • Fix disk overage issues
  • Clean malware infections
  • Recover blacklisted IPs
  • Resolve mail errors
  • Fix failed upgrades

Priority member access

(Annual subscription)

Buy hours in bulk and save. Use any time you want within 1 year.

$39.99/hr

With 3 hours per month paid annually.

BUY NOW

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Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 30 mins response.
  • Additional hours at $39.99/hr.
N

36 hours available all year

Use it all at once for one-off major tasks or split it over the year for periodic server issues.

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24/7 coverage

We’re online 24/7. Just send us a mail, and we’ll get on your case right away.

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Zero setup time

When you need help, you only need to contact us. Since we’ll be familiar with your server and hours are pre-paid, no time is spent in granting access, checking settings or paying bills.

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All-purpose support plan

Useful for reactive support or high priority business tasks.

Recurring emergency issues

  • High load mitigation
  • Fix failed backup process
  • Fix disk overage issues
  • Clean malware infections
  • Recover blacklisted IPs
  • Resolve mail errors
  • Fix failed upgrades

High priority tasks

  • Fix failed migrations
  • Resolve server upgrade issues
  • Fix application upgrade errors
  • Fix deployment errors
  • SEO errors resolution

Not sure how we can help you?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started small in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top server management company for web hosts for the past 15+ years. Over 250+ customers entrust their 47,000+ servers with us to keep it fast and secure.

Frequently asked questions

What happens during initial consultation?

Our priority in Emergency Administration is to restore failed services as soon as possible. This could include server reboots, file system fixing, database recovery, and more.

The service recovery usually happens within the initial 1 hour. During this time, we analyze log files, trace processes and more to find why the server faced an issue in the first place. We then identify a solution to prevent this issue from happening again in the future.

In many cases (such as database repair), the permanent fix also gets implemented within this 1 hour.

How much will it cost for my work to be done?

Many of the common issues such as error resolution, web/database recovery, etc. takes only about 1-2 hours to complete. This equates to a maximum $120, or if you’re a Bobcares member, $90.

However, it’s important to note that each server has its own unique configuration, and the complexity of the issue can vary from one server to another.

So, the exact extend of the work on your server can be more or less than the average time estimate. To prevent cost-overruns, we work on 30-minute increments if the work isn’t finished during first 1 hour (during the initial consultation).

If you need more details, please contact us.

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.