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BOBCARES SPECIALIZES IN

BOBCARES SPECIALIZES IN

TECH SUPPORT

WE SUPPORT YOUR CUSTOMERS

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Bobcares helps web hosting companies and other web solution providers maintain an expert, friendly tech support desk 24 hours a day, 7 days a week.

Our services are 100% white labeled, and we resolve end-customer queries over:

  • Email / Helpdesk
  • Phone
  • Live chat
  • Social media

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SERVER MANAGEMENT

WE MONITOR & MAINTAIN YOUR SERVERS

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We help you provide reliable services to your customers by keeping your websites & servers rock solid and blazing fast. Our services include:

  • Emergency support : Experts respond in 30 mins for critical issues.
  • On-demand support : Expert assistance for one-off admin tasks.
  • Website/Server maintenance : Experienced admins keep your services reliable and fast.
  • 24/7 server monitoring : Server experts check each alert and restore failed services.

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REMOTE STAFFING

MANAGED STAFF, 24/7 COVERAGE

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Experts from Bobcares work exclusively for your company. Ideal for companies looking to resolve management overhead, staff churn and technical competence.

Bobcares has over 16 years of experience with remote staffing for web hosting and other related industries. Our competencies include:

  • End-customer tech support – Over Email, Live Chat and Social Media
  • Server monitoring & alert resolution – Server experts resolve server issues within minutes.
  • Infrastructure management – Includes server updates, on-demand support, securing, optimization, and more.
  • VPS / Cloud infrastructure support – Server provisioning, resource management, migrations, error resolution, and more.
  • ..and anything else that’s related to internet technology and online services.

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Outsourced Hosting Support & Server Maintenance

Rock solid servers and Unparalleled customer support – That is the secret sauce to success in web services industry. Customers flock to web solution providers that have a reputation for reliable servers and passionate customer support. And that’s exactly what we help you deliver. For over 16 years and counting, Bobcares is the web service industry’s favorite provider for Server Maintenance Services, Custom Software Development and 100% white labeled Outsourced Tech Support. Our clients include web hosts, web designers, digital marketers, data centers, ISPs and other service providers.

What we do

White label end-user tech support and server maintenance.

Help desk support

Get your help desk managed by experts – 24/7.

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Phone support

100% transparent US based phone support.

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Live chat support

Our experts operate your online chat support 24/7.

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Server maintenance

Experienced admins monitor and manage your servers.

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On-demand server support and software customization.

On-demand support

Get experienced server admins to fix critical issues, resolve complex tasks, or maintain your server.

Software development

Make small changes to your app, customize a software or even build a new plugin or module from scratch.

  • Make small site changes
  • Develop new features
  • Customize software
  • Integrate 3rd party services

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How we help

Innovation is the key to succeeding as an online service provider. You need to constantly revise your features and market your services better than your competition. But, how will you do all that if you’re constantly firefighting customer and server issues?

That is where a competent tech support team can make a big difference. An experienced team of experts can keep your customers happy, and maintain your servers so that you can spend your time building your company than running it.

Bobcares is in the business of providing unparalleled outsourced technical support for web hosts, web designers and other online service providers. We help businesses outperform and outshine the big players in the industry by making their servers super stable, services blazing fast, and customer support refreshingly friendly & efficient.

Why choose Bobcares as your Technical Support partner

Bobcares is an all-round web hosting specialist. From 100% White Labeled End-customer Support to 24/7 Server Monitoring & Rescue to Complete Server Maintenance, you get an all-round specialist capable of handling your entire tech support operations. Whether you engage your customers via HelpDesk, Email, Phone, Live Chat or Social Media, our experts have ample experience (over 70,000 support instances resolved per month) in delivering the best care possible.

Technical support staff

Our server management and backend support team is formed of fully qualified Computer Engineering graduates, who can dive deep into any issue, and find solutions in minutes.

Speaking of experience, Bobcares is powered by over 300 Computer Science Engineers (not technicians) sitting on a knowledge pool that’s built up over 16 years tech support experience (we were established in 2001). From shared and dedicated hosting to VPS, cloud and application hosting, the hosting industry has gone through a lot of changes; and we, on our part helped our customers predict, adapt and succeed in these sweeping changes by keeping abreast on technology & best practices.

Services from Bobcares costs less than hiring an inhouse team. We help you save costs the smart way without compromising on support quality. We do it by placing the costly, invisible server maintenance work load in India, and the front-line customer-interaction services in the US. This way, your customers feel they’re talking to your own staff, while we pass on the savings from backend management to you.

If you are still unsure, don’t take our word for it. Over the past 16 years, we’ve helped web hosts grow from resellers to full-blown multi-NOC data centers. We have customers who have remained with us for all these years. Ask us for a reference, and we’ll be happy to get you in touch with one of our customers. Or, if you want to get the ball rolling, ask us for a custom quote to support your company.

Our customers our work

We go the extra mile to make our customers not just happy, but delighted with our service.

15 years with Bobcares and counting

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner. If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

1stHostWeb.com

Bobcares is a strategic partner for my web hosting business

Bobcares has been part of our support solution for since 2002. We had grown so much that we needed a full time support staff. We looked at all of the options and outsourcing was the way to go. We now regard Bobcares as a strategic partner in our company. They have truly become part of the GH1 Team. We use Bobcares because we care about our customers!

Dale C. Crow

GH1 Web Hosting, Inc.

I now spend more time with my family

Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before. Best of all I have more time to spend with my family. BobCares goes above and beyond. Thank you very much for every thing.

Jason Litson

Link Disk Host

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Stop The Hacker

Bobcares helps us meet our tough Premium 24/7 SLAs

We are very impressed by Bobcares and its management team. They are always professional and friendly, extremely helpful and highly responsive. With Bobcares, we are able to keep our tough and technically very demanding Premium 24/7 SLA’s for our large multinational and hosting customers. They go above and beyond, and this is consistent from top to down. I can only highly recommend them.

Pascal Lauria

Scalix Inc.

Integral part of our online presence

I can honestly say that Vijin does a wonderful job, it would be difficult for Labour Guide to imagine our web page without him. I discussed your services with our IT department today, they really have only compliments and good things to say. The team is an integral part of our online presence and provide excellent support. Nothing is a problem for Vijin and the team and they always provides feedback on our requests. It is a pleasure and an honour to work with a person with the knowledge of Vijin. Thanks for delivering an excellent service. Bobcares are the best!

Andre Claassen

Labour Guide

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

I can really count on them

Tharun and Hamish have been amazing. Totally helpful and fully engaged with me to overcome some very serious server issues. They worked extremely hard and did not give up until the job was finished. I can’t thank those two gentlemen and their team enough for all of their tireless help and support! I feel that I can really count on them to be there for me when I need them the most. Thanks again guys, you are awesome!

Philip Shapiro

Webcountry

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Why you’ll love Bobcares

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Online 24/7/365

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.

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Multi channel support desk

Some customers like chatting while others prefer email. Bobcares outsourced support service give your customers the freedom to contact support in a channel convenient to them.

White label support

We work as your team, under your brand name. To achieve 100% transparent support, customer queries are routed through your support desk, and your company’s style of working is followed.

World class support quality

We believe each customer should get the best service in the world. Our ISO 9001:2015 certified quality process ensures that each support instance is handled the best way possible.

Iron clad security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.

Let’s talk!

We’re happy to answer any questions you have or provide you with a quote for our services.
Our solutions specialist will get back to you within 12 hours.

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