Helpdesk, live chat & phone support – 24/7

Your customers get instant, expert support round the clock, on any support channel of their choice.

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100% white label support by web hosting experts

Our team manages the support desk of 250+ web hosts from over 30 countries around the world. We help our customers maintain a 24/7 responsive support desk that provides quick resolution to issues that range from a simple password reset to complex server restores.

Help desk support

Our experts answer tech support requests from your customers from your help desk (or email ID). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.

See help desk support features

Phone support

We help you configure your phone system so that all support calls are routed to our support team in Phoenix, AZ. We answer support calls with your customized greeting, and function as your own suppor staff.

See phone support features

Live chat support

We act as your live chat support agents, and answer tech support requests 24/7. Our team handles all popular software like Zopim, Olark, LiveChatInc, and more.

See live chat support features

Server management

Our experts monitor your servers 24/7 and quickly fix uptime, security or performance issues. We audit and maintain your servers so that you get the best performance and uptime for your server or VPS.

How it works

We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Pricing

There are two basic types of support plans..

Shared support

Shared team. Shared costs. Pay only for what you use.

You get stable servers and your customers get full service tech support via helpdesk, chat and phone through our 24×7 expert team. Since the same team provides service to multiple service providers, costs are shared and you can pay only for what you need.

Recommended for: Works best if you are a small to medium business, your support volume is fairly low, and your infrastructure is not very complex.

As low as $74.99/mo

LEARN MORE

Dedicated support

Dedicated team. Custom support. Unlimited support volume.

We’ll setup a support operation that is fully customized for your company. Everything can be customized, whether it is expertise, response time, team size, hours, right down to the service itself. The best part is that you are not charged for volume, but for hours.

Recommended for: Works best for companies that have complex infrastructure, high support volume or need more than end user support.

As low as $12.99/hr

LEARN MORE

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

Our customers our work

We leave no stone unturned to leave our clients starry-eyed!

15 years with Bobcares and counting

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

1stHostWeb.com

Bobcares is a strategic partner for my web hosting business

Bobcares has been part of our support solution for since 2002. We had grown so much that we needed a full time support staff. We looked at all of the options and outsourcing was the way to go.

We now regard Bobcares as a strategic partner in our company. They have truly become part of the GH1 Team.

We use Bobcares because we care about our customers!

Dale C. Crow

GH1 Web Hosting, Inc.

I now spend more time with my family

Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.

Best of all I have more time to spend with my family. BobCares goes above and beyond.

Thank you very much for every thing.

Jason Litson

Link Disk Host

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.

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