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Shared Support

All services under one roof, for one low cost per month

Help desk, Phone, and Live Chat support

 Server monitoring and emergency rescue

24/7/365 coverage

SEE PRICING

Our experts manage your help desk, live chat and phone support for one low fixed price per month. We provide 100% white labeled tech support for web hosting providers, SaaS providers and other online companies.

Startup

$74.99/mo

Starting out as a Web Host? We’ll manage your tech support, so you can grow your business.

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Help desk support

Includes 15 Help desk based support instances

Professional

$174.99/mo

Growing company? Add 24×7 US based phone support to take your company to the next level.

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Help desk tickets

Includes 15 Help desk based support instances

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US based phone support

Includes 50 phone support minutes.

Business

$274.99/mo

Get the full package. Bundled helpdesk, chat and phone support for all round support.

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Help desk support

Includes 15 Help desk based support instances

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US based phone support

Includes 50 phone support minutes.

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Live chat support

Includes 25 chat instances.

That’s not all!

All plans include:

24/7 server monitoring

 24/7 server rescue

 Security issues troubleshooting

 Fix performance issues

 Mail/Web troubleshooting help

 Account management assistance

  Looking for a support combination that’s not listed above? We can build a custom support package for you.

GET A CUSTOM QUOTE

US based phone support

Our phone support team is based in Phoenix, Arizona. For hundreds of our customers world wide, this team provides the friendly, re-assuring voice of tech support 24/7/365.

Being the first responder in tech support is not an easy job. But this team of professionals rely on their years of experience to turn each customer call into a positive experience – which is why we consistently achieve an average rating of 4.3 out of 5 in customer satisfaction surveys.

ISO certified support quality

We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve support quality.

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White label support

We help you setup support systems in your servers, and use your company name in our responses, so that our service is 100% white labeled.

Certified information security

We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.

Engineering services based in India

Our support team based in Cochin, India takes care of help desk support, live chat support and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid, and to resolve over 52,000 support queries per month.

With an average resolution time of 23 minutes, this team resolves 97% of support queries within 1 hour, and consistently achieves a customer happiness rating of 93% in customer surveys.

How it works

Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new support query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparent support.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

15 years with Bobcares and counting

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner. If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glen Lee

CEO, 1stHostWeb.com

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

I now spend more time with my family

Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.
Best of all I have more time to spend with my family. BobCares goes above and beyond.
Thank you very much for every thing.

Jason Litson

Link Disk Host

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started small in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.

Frequently asked questions

1. Is the Helpdesk software setup on my server or Bobcares server?

The Help desk software would be setup on your server. This gives you complete control on how your customers receive our service. You will need to provide staff level access to Bobcares Engineers to reply to customer queries. Your Help desk would also need to be configured so as to send us notifications for new and responded tickets.

2. I would like to have the ability to see all tickets and responses to tickets. Is this standard with your service?

Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.

3. Can you list the Help desk software that Bobcares supports?

Most of our customers use help desk software like Kayako ,WHMCS, Ubersmith, Cereberus, OTRS, Assistly, etc.
In case you do not have a help desk installed, we can set one up for you. We will suggest a help desk software that would suit your needs, and install it for a charge of $20.

4. I'm not sure which support plan I need. How do I know?

We offer free consultation on how to streamline your help desk support process. When you are satisfied with a support solution, we’ll match it with a Bobcares help desk plan, or if needed make a plan specifically for you.

GET A FREE CONSULTATION

5. I have a custom control panel provided by my data center. Would you be able to support it?

While we have solid credentials in cPanel tech support and Odin Plesk tech support, our engineers are experts in troubleshooting any control panel or operating system. We employ only computer science or electronics engineering graduates who completed 4 years rigorous technical education. So, no matter which control panel you use, we can support it.

6. Where is your phone support staff located?
Our phone support staff is located in Phoenix, Arizona.
7. Will you be offering phone support incoming only or both incoming and outgoing?
Primarily the phone support is incoming. However, the customer service representative may call back if the customer has asked to call back or to give updates to the customer. There is no extra charge for outgoing minutes within the United States. In case outgoing calls have to be made to customers outside the US, extra international phone charges will be applicable.
8. Will each company you support get a dedicated telephone number?
Yes, once you sign up with us, you get a dedicated phone number which you can advertise as your support number. You get access to the phone records and can see the call lists and call durations as well.
9. I have international customers. What's the price to support them?
There is no extra charge for incoming calls from international customers. In case outgoing calls have to be made to customers outside the US, extra international phone charges will be applicable.
10. Can your phone support agents deal with sales or pre-sales calls if I sign up for a phone support plan?
Certainly. Our agents are intimately familiar with the kind of packages and features that are offered by standard web hosts. Yet, no two companies are the same and we expect that agents may take a couple of days to familiarise with the specifics of your company’s offerings.
11. What would your standard phone greeting be for my customers?
Our phone support team’s greetings are customized to your company’s requirements. Our customer service representative will know the company he/she will be taking the call for, before the call is taken. This ensures total transparent support.
12. How is my phone integrated to your system?
  1. If you have an already advertised phone number on your website, just ask your phone company to forward all calls to that number to the DID (Direct Inward Dial) number that we assign you.
  2. If you do not have an advertised phone number yet, or want to use another number, we’ll give you a dedicated phone number local to your area, which you can directly advertise on your site.
  3. If you already have a PBX system implemented in your company, we can connect via SIP to your system so that your customers can contact our techs by choosing an IVR option.
13. Is my business supported in phone support services?
Bobcares phone support is suited for any company that runs an online business which requires administration of servers connected to the internet.
14. What is the 7-day free trial?
For 7 days, Bobcares engineers take care of your help desk, live chat and/or phone support. Free trial is open to anyone new to Bobcares. If you’ve not availed free trial or haven’t had an account with us in the past, you are eligible. The free trial is a zero-risk, no obligation offer. We just need your company contact details to start the free trial (no credit cards). At the end of the free trial, we’ll hold a review meeting with you, and based on your feed back, we’ll continue the service on a paid plan, or end the service.
15. Is the Live chat software setup on my server or Bobcares server?
The live chat software would be setup on your server. This gives you complete control on how your customers receive our service. You will need to provide operator level access to Bobcares techs to attend customer chats.
16. I use XYZ Live Chat software. Do you support it?
Yes, we support all live chat software. Some common ones our customers use are PHP Live Chat, Olark, Kayako Fusion, LiveChatInc, LivePerson, etc.

In case you do not have a live chat system installed, we can set one up for you. We will suggest a live chat software that would suit your needs, and install it for a charge of $20.