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Where do you spend your maximum effort in running your business? If it is not on innovation and improving your service/product offerings, it may be time for you to re-evaluate your priorities. Customer support is one of the top effort areas for online service providers. Bobcares helps you focus on your core business while ensuring world-class technical support for your customers. Bobcares provides outsourced IT support that includes expert technical support and infrastructure management 24 hours a day, 7 days a week. We act as your own technical support team and transparently support your customers over phone, live chat and help desk. For a fixed cost per month, you get top-notch support delivered as a managed service, or through a team of engineers working exclusively for your company.
How we make a difference
Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.
Some customers like chatting while others are comfortable communicating via email. With Bobcares, your customers get support over a channel convenient to them.
The Bobcares help desk support and server management team is made up of Computer and Electronics Engineers with years of experience in server administration and technical support.
White label support
All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.
Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.
Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.
Bobcares routinely manages internet infrastructure covering a wide range of technologies. Listed below are the most common technologies we use on a day-to-day basis.
- Dovecot / Courier
- Anti-spam systems
Web application platforms
- Zend, CodeIgniter, etc.
- Django, Flask
- Ruby on rails