Select Page

Outsourced IT support


Bobcares keeps your service top notch with 24/7 professional server management and lightning fast technical support.

GET STARTED  TRY FOR FREE

Home   /   Outsourced IT Support

Where do you spend your maximum effort in running your business? If it is not on innovation and improving your service/product offerings, it may be time for you to re-evaluate your priorities. Customer support is one of the top effort areas for online service providers. Bobcares helps you focus on your core business while ensuring world-class technical support for your customers. Bobcares provides outsourced IT support that includes expert technical support and infrastructure management 24 hours a day, 7 days a week. We act as your own technical support team and transparently support your customers over phone, live chat and help desk. For a fixed cost per month, you get top-notch support delivered as a managed service, or through a team of engineers working exclusively for your company.

Industries


outsourced IT support for web hosts

WEB HOSTS

outsourced IT support for data centers

DATA CENTERS

outsourced IT support for SaaS providers

SAAS PROVIDERS

outsourced IT support for cloud hosting providers

CLOUD PROVIDERS

outsourced IT support for ecommerce web sites

E-COMMERCE WEBSITES

outsourced IT support for app developers
APP DEVELOPERS

outsourced IT support for business web sites
BUSINESS WEBSITES

outsourced IT support for private clouds
PRIVATE CLOUD

How we make a difference


}

24/7 availability

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.

w

Multi-channel support

Some customers like chatting while others are comfortable communicating via email. With Bobcares, your customers get support over a channel convenient to them.

100% engineers

The Bobcares help desk support and server management team is made up of Computer and Electronics Engineers with years of experience in server administration and technical support.

V

White label support

All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.

Certified quality

Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.

Certified security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.

Supported technologies


Bobcares routinely manages internet infrastructure covering a wide range of technologies. Listed below are the most common technologies we use on a day-to-day basis.

Operating systems

  • CentOS / Red Hat / Fedora
  • Cloud Linux
  • Debian / Ubuntu
  • FreeBSD
  • Windows Server 2003 / 2008 / 2012

Cloud and Virtualized systems

  • KVM
  • Xen
  • OpenVZ
  • VMWare
  • OpenStack
  • CloudStack
  • AWS

Web hosting control panels

Web servers

  • Apache
  • Nginx
  • IIS
  • LiteSpeed
  • Lighttpd
  • Varnish
  • Memcached

Database servers

  • MySQL
  • PostgreSQL
  • MariaDB
  • MongoDB
  • Redis

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Sendmail
  • Exchange
  • Dovecot / Courier
  • Anti-spam systems

Web application platforms

  • PHP
    • Zend, CodeIgniter, etc.
  • Python
    • Django, Flask
  • Ruby on rails
  • Java

DevOps tools

  • Chef
  • SaltStack
  • Puppet
  • SVN
  • Git

Managed technical support


Our support team transparently manages your support.   SEE FEATURES

Hire support engineers


Our engineers exclusively support your customers and servers.   SEE FEATURES

NOT SURE WHAT SUPPORT YOU NEED?

Get a free consultation

WANT TO CHECK OUT THE SUPPORT?

Get a free trial

NEED SUPPORT CUSTOMIZED TO YOUR NEEDS?

Get a custom quote