Outsourced phone support

100% white labeled, US based tech support for web hosts, web designers, and more.

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Phone Support Minutes/Month

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How we deliver 100% white label support

We deliver transparent support by answering your customer’s support calls using your phone number (by seamlessly routing calls to our systems). All responses are customized to reflect your company name, not ours.

1. Receive

Calls to your tech support number are forwarded seamlessly to our office in Phoenix, AZ. (We’ll give you a dedicated phone number if you don’t have one.)

2. Answer

Our techs answer the call using your company name. If you’ve opted for an IVR, customized support options will be presented to the caller.

3. Resolve

We analyze the technical issue reported, find the solution, and walk your customers through each step of the resolution, until they’re completely happy with the service.

How we help

Human touch

When faced with a service issue, many people prefer to talk to an actual person. Our techs listen to emotional cues, reassure the caller and steer the conversation such that your customer leaves happy with the service.

Web hosting expertise

Service disruptions in web hosting can have a lot of reasons that range from PC and ISP issues to Server and Network errors. Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.
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Focus on your business

Support calls can take away your focus from core business activities such as sales or marketing. With Bobcares, you can continue offering top-notch support branded with your company name, while finding time to build your business.
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Increase support uptime

If you’re out of office, or busy with other calls, or even if your power or phone is down, your customers would be unable to contact you. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.

Reduce hold time

As a business owner, you’ll get many phone calls every day, and that can lead to customers spending a lot of time on hold. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.

Minimize costs

Offering a competitive 24/7 tech support is a costly proposition. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.

Compete with market leaders

Big businesses offer a wide range of support options, that’d be too costly or too complicated to implement for a small business. With Bobcares, you get the same world class support system that doesn’t cost an arm and a leg to operate.

We grow with our customers

For over 15 years, we’ve worked with more than 200 web hosts. See how we made a difference in their business.

Reducing support load on the web hosting owner
Fixing support quality issues for a large web host
Supporting customers from multiple time zones

Our customers our work

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

Founder, 1stHostWeb.com

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, GH1 Web Hosting

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Founder, Stop The Hacker

Got Questions?

We’ll be happy to answer. A support specialist will get back to you as soon as possible.