Bobcares

WeSupport

Call Us! 1-800-383-5193
Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Outsourced phone support

100% white labeled, US based tech support for web hosts, business services & more.

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Phone support statistics

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Phone Support Minutes/Month

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Phone Support Calls/Month

How we deliver 100% white label support

We deliver transparent support by answering your customer’s support calls using your phone number (by seamlessly routing calls to our systems) and we make sure all customer interactions are given to you in a report. All responses are customized to reflect your company name, not ours. We’re here for your customers 7 days a week, uninterrupted.

How Phone Support Works

1. Receive

Calls to your tech support number are forwarded seamlessly to our highly trained technicians in Phoenix, AZ.
We will use your number or provide you a new dedicated number.

2. Answer

Our techs answer the call using your company name. If you’ve opted for an IVR, customized support options will be presented to the caller.

3. Resolve

We analyze the technical issue reported, find the solution, and walk your customers through each step of the resolution, until they’re completely happy with the service.

How we help

Human touch

When faced with a service issue, many people prefer to talk to an actual person. Our techs listen to emotional cues, reassure the caller and steer the conversation such that your customer leaves happy with the service.

Web hosting expertise

Service disruptions in web hosting can have a lot of reasons that range from PC and ISP issues to Server and Network errors. Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.

Compete with market leaders

Big businesses offer a wide range of support options, that’d be too costly or too complicated to implement for a small business. With Bobcares, you get the same world class support system that doesn’t cost an arm and a leg to operate.
I

Increase support uptime

If you’re out of office, or busy with other calls, or even if your power or phone is down, your customers would be unable to contact you. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.

Reduce hold time

As a business owner, you’ll get many phone calls every day, and that can lead to customers spending a lot of time on hold. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.

Minimize costs

Offering a competitive 24/7 tech support is a costly proposition. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.
Our customers our work

We go the extra mile to make our customers not just happy, but delighted with our service.

Trustpilot logo
As reviewed in TrustPilot on 4th Feb 2020.

Bobcares responded to my ticket within 15-30 minutes. Engineers are very knowledgable and it seems they already have SOP on every case. There is written NDA in the beginning of services so that gives better assurance on confidentiality.

Choirul Amri

Founder, Tekmatrik

google testimonial

As reviewed in Google on Feb 27th 2020.

Bobcares is amazing. I operate a small website hosting company for small businesses and associations that are looking for reliable service and I couldn’t provide it without Bobcares! Their response time is almost immediate and they are so thorough!

It is a pleasure working with them and at a small fraction of the cost of a full-time IT department it allows me to keep my costs low to my customers!

Greg Zilberfarb

Founder, My CloudHosts, LLC

google testimonial

As reviewed in Google on Oct 11th 2019.

I’ve been using Bobcares for nearly 3 years and they have been fantastic, couldn’t recommend them enough.

Nathan Platt

Managing Director, Solid Blue Liquid Hosting

Got Questions?

We’ll be happy to answer. A support specialist will get back to you as soon as possible.

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