Bobcares provides fully transparent outsourced phone support. Your customers can call a phone number local to your city, and our phone support team transparently resolves their technical/pre-sales queries. Quick assistance via real-time phone support allows issues to be resolved in one session. This allows you to reduce support overhead, and thus be cost effective.
How we help
With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.
Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.
US based support team
Our phone support team is based in Phoenix, Arizona, and is made up of customer support specialists with years of experienced in web hosting and related industries.
Friendly, patient support
All companies get their share of support calls from customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.
Dedicated phone support number
When outsourcing phone support to Bobcares, you get a dedicated phone number local to your city, which you can either advertise, or use to forward calls from your current phone number.
Customizable welcome message
You can choose to have your customers hear a recorded message when they call in, and have our techs attend the call with a customized welcome message.
Your customers are given the option to schedule a call back if they are unable to immediately get through to an agent. The system will call them back once the agent is available.
Toll free number
For select plans, you have an option to choose a toll free number as your DID (Direct Inward Dial). It helps in your marketing campaigns and improves customer convenience.
Account subscription support
We assist your customers in managing their service subscription. We help them renew their services, upgrade their accounts, and help them identify the right service plan for new requirements.
In our outsourced phone support service, we help you maintain a 24/7 sales desk where pre-sales queries from your prospective customers are responded with detailed and convincing solutions.