You love your customers. You’d go to any length to keep them happy. So would we.
Bobcares helps web solution providers deliver 24/7 technical support over phone. When your customers call your number, our technicians in Phoenix, AZ answer the call using your company name, so that you get 100% white label support. See how it works.
How we help
When faced with a service issue, many people prefer to talk to an actual person. Our techs listen to emotional cues, reassure the caller and steer the conversation such that your customer leaves happy with the service.
Web hosting expertise
Service disruptions in web hosting can have a lot of reasons that range from PC and ISP issues to Server and Network errors. Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.
Focus on your business
Support calls can take away your focus from core business activities such as sales or marketing. With Bobcares, you can continue offering top-notch support branded with your company name, while finding time to build your business.
Increase support uptime
If you’re out of office, or busy with other calls, or even if your power or phone is down, your customers would be unable to contact you. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.
Reduce hold time
As a business owner, you’ll get many phone calls every day, and that can lead to customers spending a lot of time on hold. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.
Offering a competitive 24/7 tech support is a costly proposition. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.
Compete with market leaders
Big businesses offer a wide range of support options, that’d be too costly or too complicated to implement for a small business. With Bobcares, you get the same world class support system that doesn’t cost an arm and a leg to operate.
We grow with our customers
For over 15 years, we’ve worked with more than 200 web hosts. See how we made a difference in their business.
How we deliver 100% white labeled support
We deliver transparent support by answering your customer’s support calls using your phone number (by seamlessly routing calls to our systems). All responses are customized to reflect your company name, not ours.
Calls to your tech support number are forwarded seamlessly to our office in Phoenix, AZ. (We’ll give you a dedicated phone number if you don’t have one.)
Our techs answer the call using your company name. If you’ve opted for an IVR, customized support options will be presented to the caller.
We analyze the technical issue reported, find the solution, and walk your customers through each step of the resolution, until they’re completely happy with the service.
Our customers our work
We leave no stone unturned to leave our clients starry-eyed!
15 years with Bobcares and counting
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.
If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!Glenn Lee
Bobcares is a strategic partner for my web hosting business
Bobcares has been part of our support solution for since 2002. We had grown so much that we needed a full time support staff. We looked at all of the options and outsourcing was the way to go.
We now regard Bobcares as a strategic partner in our company. They have truly become part of the GH1 Team.
We use Bobcares because we care about our customers!Dale C. Crow
I now spend more time with my family
Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.
Best of all I have more time to spend with my family. BobCares goes above and beyond.
Thank you very much for every thing.Jason Litson