Outsourced Phone Support

100% white label, US based tech support for web hosts, business services & more.

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Outsourced Phone Support

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Phone support minutes /month

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Phone Support calls /month

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How we deliver 100% white label support

We deliver transparent support by answering your customer’s support calls using your phone number (by seamlessly routing calls to our systems) and we make sure all customer interactions are given to you in a report. All responses are customized to reflect your company name, not ours. We’re here for your customers 7 days a week, uninterrupted.

How Phone Support Works

1. Receive

Calls to your tech support number are forwarded seamlessly to our highly trained technicians in Phoenix, AZ.

2. Answer

Our techs answer the call using your company name. If you’ve opted for an IVR, customized support options will be presented to the caller.

3. Resolve

We analyze the technical issue reported, find the solution, and walk your customers through each step of the resolution, until they’re completely happy with the service.

How we help

Human touch

When faced with a service issue, many people prefer to talk to an actual person. Our techs listen to emotional cues, reassure the caller and steer the conversation such that your customer leaves happy with the service.

Web hosting expertise

Service disruptions in web hosting can have a lot of reasons that range from PC and ISP issues to Server and Network errors. Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.

Compete with market leaders

Big businesses offer a wide range of support options, that’d be too costly or too complicated to implement for a small business. With Bobcares, you get the same world class support system that doesn’t cost an arm and a leg to operate.
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Increase support uptime

If you’re out of office, or busy with other calls, or even if your power or phone is down, your customers would be unable to contact you. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.

Reduce hold time

As a business owner, you’ll get many phone calls every day, and that can lead to customers spending a lot of time on hold. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.

Minimize costs

Offering a competitive 24/7 tech support is a costly proposition. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.

The Bobcares difference

Support by Engineers, Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Certified by Cloud Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

Rated 4.6 / 5 based on 57 reviews.
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Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.

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