Outsourced phone support

With US based professional first line assistance, Bobcares improves customer retention.

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Bobcares provides fully transparent outsourced phone support. Your customers can call a phone number local to your city, and our phone support team transparently resolves their technical/pre-sales queries. Quick assistance via real-time phone support allows issues to be resolved in one session. This allows you to reduce support overhead, and thus be cost effective.

How we help

Technical support

With over 70 types of common issues resolved everyday in all popular platforms, our tech support team is geared to resolve a wide range of support queries.

Emergency handling

Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.

US based support team

Our phone support team is based in Phoenix, Arizona, and is made up of customer support specialists with years of experienced in web hosting and related industries.

Friendly, patient support

All companies get their share of support calls from customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.

Dedicated phone support number

When outsourcing phone support to Bobcares, you get a dedicated phone number local to your city, which you can either advertise, or use to forward calls from your current phone number.

Call log

All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.

Call recording

All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.

Customizable welcome message

You can choose to have your customers hear a recorded message when they call in, and have our techs attend the call with a customized welcome message.

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Call back

Your customers are given the option to schedule a call back if they are unable to immediately get through to an agent. The system will call them back once the agent is available.

Toll free number

For select plans, you have an option to choose a toll free number as your DID (Direct Inward Dial). It helps in your marketing campaigns and improves customer convenience.

Account subscription support

We assist your customers in managing their service subscription. We help them renew their services, upgrade their accounts, and help them identify the right service plan for new requirements.

Pre-sales support

In our outsourced phone support service, we help you maintain a 24/7 sales desk where pre-sales queries from your prospective customers are responded with detailed and convincing solutions.

Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

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