Bobcares highly reviewed & award winning engineering team will take care of your infrasturcture with industry leading SLAs
Server Management & Monitoring
We’ll monitor your servers 24/7, restore failed services, and keep your systems updated.
Limitless Server Management*
No limit on the number of servers supported. You get expert support within minutes – 24/7.
*Limitless Server Management does not put a limit on the number of servers supported. You will have 24/7 access to server experts for proactive and on-demand server administration activities, as long as it falls within your total 36 hours/year (Annual billing plan) or your total 3 hours/month (Monthly billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $49.99/hour for Monthly billing customers.
We’ve got you covered
We are your server administrators and we’ve got the server management tools needed to solve your problems. If you need help, we’re right here for you. Some common requests we resolve are:
Cloud Server Troubleshooting
We will help you setup services and resolve errors in your cloud servers (AWS, Google Cloud, Azure, etc.).
Corrupted RAID recovery
We’ll rebuild your software or hardware RAID if it gets corrupted.
Infected Website Recovery
We’ll restore a clean backup, or manually clean the site if backup is unavailable.
IP Blacklist Removal
We’ll delist your IP, and patch the vulnerability that caused the blacklisting.
Bobcares server administrators will recover your data, or restore it from backup.
If someone tries to bruteforce your server, we will block their IP to protect your apps.
Fix Email Errors
If your business mail, marketing lists, or other mails fail, we will fix that.
Website Monitoring & Rescue
With Bobcares performance monitoring & server optimization, your server will be in safe hands.
We will help in full or partial restoration of your server in case something goes wrong.
We will audit your database settings to find performance bottlenecks and optimize your database.
Software Update & Patching
At periodic intervals, we will install pending software updates and apply security patches.
We will regularly optimize your database, app and web servers to ensure super fast response times.
We will keep your servers bullet proof by tightening security settings and setting up security software.
Backup Setup & Restoration
If you need your data restored from backup, or need your backups reconfigured, we will do it for you.
Our security experts will audit your servers periodically and fix any server vulnerability we find.
Disk Space Management
With regular disk space audits, clearing junk files, space expansion, etc., we prevent disk space issues.
Frequently asked questions
Do you support cPanel / Django /...?
Yes, chances are we already support servers running your technology. Bobcares manages over 52,000 servers of more than 200 web service companies world wide. We help businesses transition to new technologies and platforms as they emerge.
If you need to talk to our solutions specialist, click here to leave a message.
Can you fix my application errors?
Yes. We support a wide range of platforms that include PHP, Python, JS, Ruby, and their associated frameworks. We’ll take care of application framework errors such as Laravel cache issues, Django path errors, etc.
How do we get started?
Click here to choose a support plan. Follow the cart instructions to signup.
As soon as you signup, our infrastructure management team leader will get in touch with you to conduct an initial server assessment. We’ll then fix any vulnerabilities we find and optimize your server for your application / business. After that, we’ll audit your server periodically, update your software, and send you reports with recommendations.
Can I call you? It's easier for me.
We’d love to talk to you. You can call us at 1-800-383-5193 or click here to leave your number and a convenient time to call. Our solutions expert will ring you back.
How many sites will you monitor in your support plans?
Our support plans include 24/7 monitoring & rescue of 3 websites.
If you need additional sites to be monitored, we can do it at $4.99/website/month. Click here to talk to our solutions expert if you need more information.
How fast do you fix issues in Limitless Server Management?
Our SLA to respond to alerts is 15 minutes, but we usually login to the server in 10 minutes or less.
For on-demand server administration, our SLA is 12 hours, but we respond to tickets in 1 hour or less. If you need priority support with 30 minutes response, click here to order our Emergency Support Member plan.
Will you cover both server maintenance AND on-demand support in Limitless Server Support?
I don't see a service I need. Can you give me a custom plan?
Of course. Click here to let us know what you need, and we’ll get back to you with a custom plan.
I have a development team. Can you work with them?
Yes. DevOps are an important part of our service offering. We can work with your developers for code pipeline management, release management, service scaling, and more.
Will you support my customers? They have technical questions.
End-customer technical support is a part of the Bobcares portfolio. Click here to leave a message about your requirements, and our solutions specialist will get back to you as soon as possible.
How long does it take to start Server Management service after sign up?
Less than 24 hours. After we receive your order these steps happen:
- We’ll send you the logins to our secure portal where you can add your servers.
- We’ll send you an SLA & NDA to start the service.
- We’ll add your servers to our monitoring system and make sure everything is working.
We will send you updates via mail when each of these stages are completed. If you have questions, we’ll be happy to answer. Click here to leave a message , and our solutions specialist will get back to you as soon as possible.
Can you recommend a good hosting company?
We work with all companies in the industry and we remain vendor neutral when building a solution. So, we cannot favor one company over another.
I need help right now. How quickly can you respond?
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
The Bobcares difference
Support by Engineers, Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Certified by Cloud Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.