Bobcares complies with General Data Protection Regulation (GDPR)

We respect your right to privacy.

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Bobcares takes security of our customer data very seriously and is already certified for ISO 27001 and ISO 9001. We are committed to ensuring high standards of systems implemented to ensure the confidentiality, integrity and availability of customer data. Our internal systems and procedures are designed to ensure customer satisfaction.

Bobcares operates both as controller and processor as per GDPR and we have outlined our processes and procedures to comply in both roles.

How Bobcares ensures GDPR compliance

Bobcares collects and processes personal data that is required to fulfill the business and legal requirements. The details of data collected and its purpose are accessible to customers when they avail of our service. The data collected is used only for the purpose designated.

Storage and Security

All information collected from customers is stored in our internal infrastructure located in Kerala, India, and Arizona, USA. We are committed to ensuring the best security for You, which means choosing the best solutions for storage and security.

Bobcares is ISO 27001 certified and our infrastructure is secured as per the standards and requirements in ISO 27001. The system is audited by an external party every year to ensure compliance.

Data originating from customers are given a minimum classification level of “Confidential”, and security systems are implemented so that only the team members currently assigned to you will be able to see it.

Rights of Data Subject

Information and access to personal data
Customers can review their personal data stored with us by logging in to our customer portal.

Rectification and erasure

If the customer would like to delete the personal data from the internal records, they can send an email to [email protected], which will be responded to within a reasonable time. The request will be taken care of, considering the business and legal requirements.

Bobcares reserves the right to refuse permanent deletion for a legitimate reason, such as legal or business requirement which requires customer data to be preserved.

Right to object and automated individual decision-making
You have a right to demand ceasing processing your data or restricting its processing with respect to exceptions set forth in art. 18 GDPR.

If you have any doubts, please send an email to [email protected].

We use Google Analytics and Smartlook tools for analyzing trends and movements in our website, and gathers this information in order to make better decisions in terms of product development, so it better suits your needs.

Bobcares also collects periodic feedback on service provided, which is used as an input to measure the quality of service and to improve our systems and service delivery.

Cross-Border Data Transfer

Bobcares has our operations functioning from our Indian and US office. The personal data collected is stored in the internal infrastructure located in Kerala, India and Arizona, USA.

As per the derogations for specific situations as set forth in Article 49 of the GDPR, Bobcares collects and transfers personal data to USA and India to perform a contract with the customer; or to fulfil the legal and business requirements of Bobcares.

We have applied suitable safeguards to protect the privacy and security of Your and Your customers’ personal data.

Bobcares as Processor and Data Processing Agreement

We process your customer data as processor pursuant to the terms mentioned in our Terms of Service. If you want a signed copy of Data Processing Agreement, please send a mail to [email protected].

Breach Notification

Bobcares already has security incident reporting and management policies and procedures in place which we have expanded to ensure they meet GDPR standards in terms of notification to appropriate regulatory institutions.

Privacy Preference Center

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]
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Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

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Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

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IDE, test_cookie
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NID
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Security

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.

SID, APISID, HSID, NID, PREF
SID, APISID, HSID, NID, PREF