Outsourced Helpdesk Support Services

100% white labeled outsourced help desk services for online service providers.

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Web hosting experts from Bobcares manage your help desk outsourcing solutions with the level of service and help you deliver lightning-fast, 24/7 tech support. Also, 97% of tickets our outsourced help desk services handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

How it works

We deliver 100% white label helpdesk support services by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.

How dedicated support services work

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

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The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

How We Help

24/7 emergency administration

Handling server emergencies is an integral part of help desk outsourcing. We maintain service uptime/quality by promptly restoring failed services, mitigating server load, etc.
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Service configuration assistance

Customers often need detailed guidance when configuring or troubleshooting hosted services. With outsourced helpdesk support, we help customers with step-by-step assistance.
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Service performance assistance

Server load spikes are one of the leading reasons for customer complaints. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
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Account security assistance

Web application vulnerabilities and stolen login details are often used to hack websites. Moreover, we help account owners quickly recover from an attack, and restore domain reputation.
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Crash recovery assistance

Account migrations or server reboots can result in corrupted data. As an help desk provider, we assist account owners restore lost data through database or mail box repairs, backup restores, etc.

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Account setup and migration

New account owners often need detailed assistance in migrating and setting up their account. We help new account owners quickly setup their services by providing detailed step-by-step assistance.

Wide range of expertise

In our outsourced helpdesk support services, we cover all popular OS, control panels and billing software, like CentOS, VMWare, cPanel & WHM, Plesk, WHMCS, etc.

First contact resolution (FCR)

An important goal of Bobcares helpdesk support services is to reduce customer wait time. With an FCR of 75% our team avoids repeated follow-ups and minimizes issue resolution time.

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Quick response and resolution

Customers expect technical support to give quick resolutions to their service issues. We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

Account subscription support

Customers often need assistance in managing their account subscription. Besides, we help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

No business can afford to lose sales leads. Bobcares help you maintain a 24/7 pre-sales managed desk, where your customers get convincing answers to their service queries.

What are the Benefits of Help Desk Outsourcing

Cost Savings

Help desk outsourcing can help businesses save money by reducing the costs associated with recruiting, training, and maintaining an in-house help desk team. Outsourcing providers often have the necessary resources and expertise to manage the help desk at a lower cost.

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Improved IT support

IT help desk companies improves the efficiency of IT support services by providing round the clock support, quick response times, and specialized expertise.

Access to specialized expertise

With help desk outsourcing, access to a pool of highly skilled IT professionals who have expertise in different areas. Thus businesses can access specialized expertise for specific IT support issues without having to maintain a large in-house team.

Improved customer service

With outsourcing, businesses can improve their level of customer service by providing faster response times and a more consistent level of support.

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Scalability

Outsourcing allows businesses to scale their help desk services up or down as needed, depending on their changing business requirements.

Focus on core business activities

Outsourcing the help desk can free up internal resources and allow businesses to focus on their core activities, such as product development, marketing, and sales.

 

Why Choose Bobcares for Outsourced Helpdesk Support Services

Bobcares, being a leading provider of outsourced IT helpdesk support services, has years of experience in the industry. Furthermore, our engineers have helped thousands of businesses around the world to improve their customer support and reduce operating costs. Moreover, at Bobcares, we offer an extensive range of support services through various channels, including 24/7 support, technical support, email support, live chat support, and phone support.

Our team of expert helpdesk support professionals is available round the clock to ensure that your customers always receive prompt and effective support. As an IT outsourced help desk provider, we understand that every business is unique. For this reason, we work closely with our clients to develop customized support and outsourcing solutions that meet their specific needs. Additionally, outsourcing your helpdesk support to Bobcares can help you save on your operating costs as we have a flexible outsourced help desk pricing plan. Furthermore, our team of helpdesk support professionals is highly trained and experienced, ensuring that your customers always receive top-quality support. By working closely with our clients, we develop customized support solutions that meet their specific needs. Notably, Bobcares has been providing outsourced helpdesk support services for over a decade, and we have a proven track record of success and improved user satisfaction.

Contact us right away to learn more about our services and to elevate your customer service. Specifically, our team of professionals is here to assist you in creating a bespoke support solution for your business that matches your needs and goes above and beyond your expectations.

Bobcares services are rated highly

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Rated 4.7 / 5 based on 381 reviews.
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Rated 4.5 / 5 based on 97 reviews.

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.

Frequently Asked Questions

What is an outsourced help desk service?

In help desk outsourcing, any desk solutions such as customer service, 24×7 outsourced IT support, business process, and support operations handled by a third-party provider, rather than an in-house team.

How does a call center fit into outsourced help desk services?

A call center is a common component that provides a centralized facility where customer service and support calls are received and handled by trained agents.

How is a service desk different from a help desk?

A service desk is a broader term that encompasses a range of customer service, desk software support, and support functions, including a help desk. A help desk or desk managed service specifically refers to the department or team responsible for providing technical support to customers.

What are global help desk services?

Global help desk services refer to customer service and remote support that is provided to customers around the world. The service typically requires a team of agents who can provide support in different time zones.

What are the benefits of outsourcing help desk services?

Help desk outsourcing can provide a range of benefits, including cost effective,user satisfaction, customer experience, access to specialized expertise and technology. In addition, it help desk outsourcing services gives the ability to scale the service up or down as needed.

What is the importance of customer satisfaction in outsourced help desk services?

At Bobcares, we believe customer satisfaction is crucial for help desk services as it directly impacts the reputation and success of the company outsourcing the service. Above all, a high level of customer satisfaction indicates that customers are happy with the service they are receiving.

How does Bobcares support team help?

Bobcares is an outsourced help desk provider and our support desk team is responsible for providing high-quality services when it comes to customer service and support to customers by reducing costs and response time for issues resolved. The team is typically composed of agents trained to handle a wide range of customer inquiries and concerns. Again, our help desk outsourcing team works closely with the service management standards to ensure that the service level agreement is met.

Our services also include server management and monitoring services, web vulnerability scanning service, shared support, dedicated support, social media support, and outsourced hosting support.

What is a service level agreement (SLA) in outsourced help desk support services?

A service level agreement (SLA) is a contract between the company outsourcing the service and the service provider that outlines the specific service standards and metrics that will be met. Also, our SLA includes parameters such as resolution rate and response time.

Do you follow the ticket system?

Yes. As an outsourced help desk provider, having a ticket system allows customer service and support requests to be tracked, prioritized, and resolved. It enables the internal team to keep track of customer inquiries, assign tasks to specific team members and monitor their progress.

How does desktop support differ from outsourced help desk services?

Desktop support is a specific type of technical support that focuses on troubleshooting and resolving technical issues related to end-user devices. 

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