Outsourced help desk support
100% white labeled tech support for online service providers.
Web hosting experts from Bobcares manage your help desk, and helps you deliver lightning-fast, 24/7 tech support. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.
How we help
24/7 emergency administration
Handling server emergencies is an integral part of outsourced helpdesk support. We maintain service uptime/quality by promptly restoring failed services, mitigating server load, etc.
Service configuration assistance
Customers often need detailed guidance when configuring or troubleshooting hosted services. In outsourced helpdesk support, we help customers with step-by-step assistance.
Service performance assistance
Server load spikes are one of the leading reasons for customer complaints. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
Account security assistance
Web application vulnerabilities and stolen login details are often used to hack websites. We help account owners quickly recover from an attack, and restore domain reputation.
Crash recovery assistance
Account migrations or server reboots can result in corrupted data. We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
Account setup and migration
New account owners often need detailed assistance in migrating and setting up their account. We help new account owners quickly setup their services by providing detailed step-by-step assistance.
First contact resolution (FCR)
An important goal of Bobcares outsourced helpdesk support is to reduce customer wait time. With an FCR of 75% our team avoids repeated follow-ups and minimizes issue resolution time.
Customers expect technical support to give quick resolutions to their service issues. We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.
Account subscription support
Customers often need assistance in managing their account subscription. We help your customers renew their services, upgrade their accounts, and help them choose the right service features.
No business can afford to lose sales leads. Bobcares outsourced helpdesk support helps you maintain a 24/7 pre-sales desk, where your customers get convincing answers to their service queries.
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
The Bobcares difference
Support by Engineers, Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Certified by Cloud Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
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