Bobcares

wesupport

CLIENT AREACall Us 1-800-383-5193
Bobcares

wesupport

Call Us 1-800-383-5193
Bobcares

wesupport

Call Us 1-800-383-5193

Outsourced help desk support

100% white labeled tech support for online service providers.

Home » Outsourced Hosting Support » Outsourced Helpdesk Support

Web hosting experts from Bobcares manage your help desk, and helps you deliver lightning-fast, 24/7 tech support. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

How we help

24/7 emergency administration

Handling server emergencies is an integral part of outsourced helpdesk support. We maintain service uptime/quality by promptly restoring failed services, mitigating server load, etc.

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Service configuration assistance

Customers often need detailed guidance when configuring or troubleshooting hosted services. In outsourced helpdesk support, we help customers with step-by-step assistance.

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Service performance assistance

Server load spikes are one of the leading reasons for customer complaints. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

Web application vulnerabilities and stolen login details are often used to hack websites. We help account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

Account migrations or server reboots can result in corrupted data. We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

New account owners often need detailed assistance in migrating and setting up their account. We help new account owners quickly setup their services by providing detailed step-by-step assistance.

Wide range of expertise

In our outsourced helpdesk support service, we cover all popular OS, control panels and billing software, like CentOS, VMWare, cPanel & WHM, Plesk, WHMCS, etc.

First contact resolution (FCR)

An important goal of Bobcares outsourced helpdesk support is to reduce customer wait time. With an FCR of 75% our team avoids repeated follow-ups and minimizes issue resolution time.

Quick response and resolution

Customers expect technical support to give quick resolutions to their service issues. We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

Account subscription support

Customers often need assistance in managing their account subscription. We help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

No business can afford to lose sales leads. Bobcares outsourced helpdesk support helps you maintain a 24/7 pre-sales desk, where your customers get convincing answers to their service queries.

How it works

We deliver 100% white label support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.

How dedicated support services work

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

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The Bobcares difference

Support by Engineers, Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Certified by Cloud Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

Rated 4.7 / 5 based on 55 reviews.
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We'll be happy to answer. A solutions specialist will get back to you within 12 hours.