Plesk technical support

Deliver top-notch Plesk hosting with 24/7, lightning fast tech support.

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Website owners often require assistance in customizing Plesk hosting features and managing their web/mail services. With 24/7, personalized Plesk technical support, we help your customers maintain a secure, fast and reliable web and mail services on their domain.

How we help

24/7 emergency administration

Sluggish server response disrupts business of sites hosted in it. With 24/7 monitoring, we quickly identify a service deterioration, and restore failed services. If a server reboot is required, we liaise with your service provider get it done.

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Service configuration assistance

Webmasters often require assistance in customizing or troubleshooting hosting services. With fast, personalized support, we help your customers configure Plesk hosting features to meet their specific business requirements.

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Maintaining service performance

SEO ranking and popularity of websites are adversely affected by un-optimized database, resource heavy plugins, etc. We help Plesk account owners maintain domain reputation by resolving website performance bottlenecks.

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Account security assistance

Websites are subject to botnet attacks all the time which results in website defacement, spamming, malware hosting, etc. We help Plesk account owners quickly recover from a security issue, and restore domain reputation.

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Crash recovery assistance

A website update or a web application upgrade at times results in lost or corrupted data. We assist Plesk account owners recover from data loss through mail box repairs, database repairs, backup restores, etc.

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Account setup and migration

New customers need personalized assistance to get oriented with your service and hosting features. We help new Plesk account owners setup their name servers, configure mail service, migrate data, etc., with detailed step-by-step assistance.

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Account administration and upgrades

Webmasters often require more resources and features for their website as the site traffic grows. We help your customers grow with you by assisting them in adding services such as additional IP, SSL, increased quota, etc.

Pre-sales support

To grow your business, you cannot afford to miss any of your pre-sales queries. We learn all aspects of your business policies and Plesk service features, so that we can give your customers a convincing solution for their hosting needs.

Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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