Dedicated Support

We will help you setup and operate a tech support team that takes care of your entire server infrastructure and supports your customers 24/7.

  • Engineers dedicated to your company
  • Day, night or custom coverage
  • Tech support, server management or both
Dedicated Support

How we help

Our experts function as your own staff. We take care of your servers and support your customers over help desk, live chat & social media – 24/7/365.

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Customized coverage

You may want a helping hand during business hours or want someone to take care of business when you are not in the office. With dedicated support, you can customize how many hours of support you need (4 -24 hours /day).

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Server monitoring & quick response

We won’t let your servers crash on our watch. Our server techs are experienced in emergency administration, and will recover a failing service before it can affect your customers.
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Server setup and provisioning

New server provisioning can be time-consuming. Our team is experienced in setting up new servers with custom configuration and can complete them in as low as 20 minutes.
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On demand server administration

You may occasionally need help with a special software install, or troubleshooting your business website. We can help you with all that. Just send a message.
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Vendor and 3rd party management

Our experts can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills, and so on. We’ll help you identify better alternatives if something doesn’t make business sense.
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100% white label

Our techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.

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Multi channel support

We can support your customers over Email, Helpdesk, Live chat or even social channels.
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Billing and pre-sales support

Account renewals, new account hand-holding and pre-sales enquiries via live chat are a few of the common tasks we take care of.
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Cloud and virtual server management

From resource management to VM migrations, we routinely handle a wide range of Cloud and Hypervisor related tasks.
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Server reputation management

We closely monitor domain and IP blacklists to make sure none of your servers are reported for abuse. If your IP is listed somewhere, we quickly de-list the IP, and secure the server to prevent a similar issue.
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Server maintenance (security, speed, updates)

From patching the latest vulnerabilities and timely software updates to regular performance tune-ups and backup management, we take care of everything that’s needed to keep your servers rock solid.

Engineering services based in India

Our support team based in Cochin, India takes care of help desk support, live chat support and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid, and to resolve over 52,000 support queries per month.

With an average resolution time of 23 minutes, this team resolves 97% of support queries within 1 hour, and consistently achieves a customer happiness rating of 93% in customer surveys.

Support customized for your company

Dedicated support is literally a support team to your company. You can customize all aspects of how this team functions. For example, you can choose to have techs with a particular area of expertise, like Linux administration. Or you can set a specific response time for the support tickets.

You have the full control. Just let us know what you want to customize, and we’ll make it happen.

How it works

Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new support query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparent support.

How dedicated support services work

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We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

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Our experts respond to your customers from your support system, and fix the issue within a few minutes.

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Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

The Bobcares difference

Support by Engineers, Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Certified by Cloud Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.

bob-outsourced-support-bobcares-difference

Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

Rated 4.7 / 5 based on 56 reviews.
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Certified support quality

We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve support quality.

Support operations management

We have over 20 years of experience in managing server infrastructure and supporting hosting customers. If you want more time to focus on your core business, we can help you out by taking care of the entire support operations and server management.

Certified information security

We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.

bobcares team

Unrivaled expertise and collective experience of over 250 engineers

Like how you wouldn't trust a pharmacist to do a surgeon's job, we don't trust anyone who can spell "server" to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we'll have a solution, usually within minutes.

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.

Weekend Warrior

$14.99/hr

Recommended for companies that need tech support coverage over the weekend.

START FREE TRIAL

48 hours trial. No card required.

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Any two days a week

Now the weekends can be fun again. Choose the weekend or any two continuous days of the week. It just has to be the same days every week.

Full time Ninja

$12.99/hr

Recommended for companies that need full time tech support experts for business hours or nights coverage.

START FREE TRIAL

7 day trial. No card required.

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Any five days a week

Our full time dedicated ninja will be able to manage your support operations during business days or any 5 days per week.

The full Squad

Contact us

Recommended if you need one server admin available at all times. Perfect for24x7 operations.

START FREE TRIAL

7 day trial. No card required.

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24x7 team

24×7 availability is the gold standard for any support operation. We’ll ensure that an expert server admin will be available at any given time supporting your customers and servers.

That’s not all!

All plans include:

 Expert server monitoring

 Emergency server rescue

 Unmetered support volume

 Help desk & Live chat support

 Business/Tech consultation

 Complete server management

  Looking for a support combination that’s not listed above? We can build a custom support package for you.

GET A CUSTOM QUOTE

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