We help you setup and operate a tech support team that takes care of your entire server infrastructure and supports your customers 24/7.
Dedicated Support Plan
As low as
Our experts function as your own staff. We take care of your servers and support your customers over help desk, live chat & social media – 24/7/365.
You may want a helping hand during business hours, or want someone to take care of business when you are not in office. With dedicated support, you can customize how many hours of support you need (4 -24 hours /day).
100% white labeled
Our techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.
Multi channel support
We can support your customers over Email, Helpdesk, Live chat or even social channels.
Server monitoring & quick response
We won’t let your servers crash on our watch. Our server techs are experienced in emergency administration, and will recover a failing service before it can affect your customers.
Billing and pre-sales support
Account renewals, new account hand-holding and pre-sales enquiries via live chat are a few of the common tasks we take care of.
Server setup and provisioning
New server provisioning can be time consuming. Our team is experienced in setting up new servers with custom configuration, and can complete them in as low as 20 minutes.
Cloud and virtual server management
From resource management to VM migrations, we routinely handle a wide range of Cloud and Hypervisor related tasks.
Server maintenance (security, speed, updates)
From patching the latest vulnerabilities and timely software updates to regular performance tune-ups and backup management, we take care of everything that’s needed to keep your servers rock solid.
Server reputation management
We closely monitor domain and IP blacklists to make sure none of your servers are reported for abuse. If your IP is listed somewhere, we quickly de-list the IP, and secure the server to prevent a similar issue.
Vendor and 3rd party management
Our experts can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills and so on. We’ll help you identify better alternatives if something doesn’t make business sense.
On demand server administration
You may occassionaly need help with a special software install, or troubleshooting your business website. We can help you with all that. Just send a message.
Recommended for companies that need tech support coverage over the weekend.
48 hours trial. No card required.
Any two days a week
Now the weekends can be fun again. Choose the weekend or any two continuous days of the week. It just has to be the same days every week.