cPanel & WHM support

Our cPanel & WHM specialists keep your servers stable, and deliver expert support to your customers – 24/7.

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Website owners using cPanel & WHM often require personalized assistance in configuring and troubleshooting hosting services. It takes an expert team of cPanel administrators to quickly identify what has gone wrong and fix it. Our team consists of cPanel University certified cPanel & WHM experts, and are online 24/7 to help you maintain rock solid web services.

End-user Tech Support

Expert assistance round the clock.

Our experts are online 24/7 to help your customers resolve service related issues over phone, email, help desk or live chat. 

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Management

Ensure server speed & uptime.

We monitor, maintain and provide emergency support for your servers so that your services remain stable 24/7.

Recommended for: cPanel infrastructure owners who need expert assistance in ensuring high quality of service. Server management service includes:

Website Support

24/7 support for error-free website.

Our developers help you resolve website errors, fix SEO issues, make custom design changes and more.

Recommended for: Business owners who want quick, expert assistance to maintain their website. Some of the common support issues are:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring & patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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Resolve web hosting related errors

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Update plugins, themes or CMS

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Fix broken site (links, images, etc.)

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Layout changes

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Style/CSS changes

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Fix security issues (eg. hacking)

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Vulnerability patching

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Website font changes

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Fix SEO errors

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Resolve contact form errors

How it works

We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.

Start your support today!


Talk to our support specialist. We’ll build you a custom support plan.

GET STARTED